Erica Hines

Client Manager | Employee Benefits

Phone: 260-250-4226

Fax: 260-739-1971


Erica Hines

Professional Experience

Erica is a Client Manager based out of Fort Wayne, IN. She is responsible for fostering and maintaining relationships with key market accounts. Erica’s focus is on group benefit renewals, ongoing service, participant enrollments, compliance, data analysis and management, and employee engagement. She provides optimal service through her in-depth knowledge of company offered products, services, and policies. Prior to joining the Gibson team in 2020, Erica has served 10+ years in the Account Management/Services space.  


Community Involvement

  • Volunteer, Team Red, White and Blue Community Engagement
  • Junior Enlisted Counsel - 2007, 2008, 2009, 2010

Specialty AreaS

  • Employee Benefits
  • Client Services
  • Benefits Administration
  • Compliance


  • Indiana Commendation Medal, IN ANG 2007
  • Airman of the Quarter, IN ANG 2008


  • Ball State University | Bachelor of Science in Athletic Training & Sports Medicine
  • University of the Air Force | Associates Degree in Human Resources