Kurstin is the Regional Operations Leader for Gibson offices in Phoenix/Tucson, AZ, and Salt Lake City, UT. She is responsible for leading the client delivery teams, providing subject matter expertise, and enhancing the client experience. She also serves as a liaison for the executive leadership and sales teams to help foster growth and innovation in operations, process improvement, and market expansion.
Morgan is an Account Manager in the Employee Benefits practice. She is responsible for the day-to-day management of client accounts and maintaining data integrity in Epic. Morgan also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.
Jackie is an Account Executive in the Employee Benefits Practice, located in our Salt Lake City, Utah office. She is responsible for day-to-day management of client accounts and maintains system integrity. Jackie also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.
Lori is a Senior Account Manager in the Employee Benefits Practice. She is responsible for the daily management of client accounts, day-to-day, escalated and complex service issues, claims, billing and eligibility issue resolution, maintaining system integrity, preparation of employee communication materials, and support of renewal processes.
Nic is a Senior Marketing Analyst in the Employee Benefits practice. He is responsible for supporting clients and internal team members in Arizona, Utah, and Michigan. He works with his fellow team members and external carrier partners to set up clients in the best financial and contractual position.
Esther is a Sales Executive in the employee benefits practice.
Prior to joining Gibson, Esther worked in the floorplan/finance business for 10 years in various departments. She was an audit reconciliation rep for 4 years, then became a business development rep for 1 year, and later took on the role of Inside/outside sales executive for 5 years. She has plenty of experience in audits, inside and outside sales, account management and client retention. She has previously worked as a customer service rep, a guest service worker, and a Resident Assistant in college.
Summer is an Account Service Representative in the Employee Benefits practice. She primarily works within the EPIC system to complete data entry and administrative tasks. Summer also assists with the creation and adjustment of benefit guides, renewal resources, and compliance packet preparation.
April is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintains system integrity. April also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.
Nychelle is an Associate Client Manager in the Employee Benefits Department. She is responsible for working with employers on their annual renewal processes, open enrollments, implementations of health plans, managing escalated service issues and providing excellent customer service experiences for internal and external customers.
Nick is an Associate Financial Analyst in the Employee Benefits Practice. His responsibilities include acquiring data from carrier resources, populating claims dashboards, supporting the development of renewal projections, preparing contribution modeling, and pulling benchmark information for clients.
Susie is an Account Manager in the Employee Benefits practice. She is responsible for answering
questions and assisting employers with employee benefits related questions. Most of her work consists of solving issues and ensuring that the employer and employees have the answers they need.
Susan is a Senior Client Manager in the employee benefits practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments as well as working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs.
Amelia is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Amelia also assists with the
preparation of employee communication materials for clients, the renewal process, and the review
of certificates & contracts.
Prior to joining Gibson, Amelia spent five years in the PBM industry where she worked with self-funded
employers. In this role, she was responsible for the daily management and continued to
build the relationship between the two companies.
Ethan is an Client Manager in our Property and Casualty practice. He is responsible for working with the sales team to determine overall risk management program goals and develop the strategies to hit these goals. He oversees and drives the renewal process to ensure adequate and proper coverage for exposures.
Kendra is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Kendra also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts. Prior to Gibson, Kendra worked for 10 years in various HR capacities managing hiring and onboarding, employee benefits and payroll, and wellness initiatives.
Beth is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining data integrity in Epic. Beth also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts. Prior to joining Gibson in 2023, Beth worked in the benefits field for 25 years as an employer, at an agency, and at an insurance company.
Anthony is a consultant in the Employee Benefits Practice. In this role, he advocates for transparency and multi-year efficiency for the employers he represents. Identifying the best healthcare plan for your employees should not be a standardized process, and by bridging nearly a decade of experience working for a national carrier and Gibson's agnostic approach to developing individualized solutions, he is able to provide a tailored healthcare plan while prioritizing savings and enhancing the member experience.
Cheryl is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.
Cheryl is a consultant in the employee benefits practice. She is responsible for working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs.
Prior to joining Gibson, Cheryl was president and owner of Insurance Resource Group, Inc. She is a registered nurse and has held several executive-level leadership and sales roles.
Elizabeth is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Elizabeth also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts. Prior to joining Gibson in 2020, Elizabeth worked in the accounting department at Lippert Components for 7 years. In this role she was responsible for setting up and maintaining vendor relations and data.
Chad is a Consultant in the Employee Benefits practice. He works closely with clients to strategically purchase health care and proactively improve the health and wellbeing of their employees. With over 15 years of sales and relationship building, Chad assists and helps businesses create clarity and proactively address risks they face daily.
Melissa is an Employee Benefits Compliance Specialist in the Employee Benefits Practice. She works closely with the Employee Benefits team providing education and consultation on compliance matters impacting employee benefit plans.
Erin is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings. Prior to joining Gibson in 2019, Erin was with USI Insurance Services/ Wells Fargo Insurance Services for eight years starting as an Account Assistant and leaving as an Account Manager.
Jak is a Risk Advisor at Gibson. His responsibilities include providing risk management and insurance services to business clients. He specializes in identifying, quantifying, and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proactive Sightline Process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.
Prior to joining Gibson in 2019, Jak was a WSIA Rotational Intern at CoverX Specialty (Los Angeles) and RT Specialty (Kansas City) and a Personal Lines Underwriting Intern at Indiana Farm Bureau Insurance.
Haley is the Managing Advisor in the Private Client Group where she is responsible for providing personal risk management and insurance solutions for successful individuals, while also overseeing the department vision, client experience, and employee experience. She provides services across all lines of business including - auto, homeowners, personal umbrella liability, collectibles, jewelry, recreational motor vehicles, and more.
Prior to joining Gibson in 2019, Haley interned with the Cincinnati Insurance Company in 2018. She was a part of their Future Insurance Professionals Internship program in which she learned about the field of insurance, while also gaining real life experience traveling with sales representatives and claims representatives. Following her internship at Cincinnati, Haley joined Gibson as a summer intern in which she job shadowed several different producers primarily in Property and Casualty.
Kristen Bules is an Account Service Representative in the Employee Benefits practice at Gibson. Her responsibilities include providing administrative assistance for project facilitation, meeting coordination, preparation of client materials, and general support. Prior to joining Gibson in 2018, Kristen had worked in personal lines insurance for almost 14 years but has been in the customer service industry for over 20 years. She started in insurance with Liberty Mutual in February of 2005 as a customer service representative.
Becky is a Principal and a Client Executive in the Employee Benefits practice. She helps employers with their various workforce initiatives including analyzing, developing, and implementing employee healthcare and benefit strategies. Becky served as Gibson's Director of Marketing from 2018-2023.
Angie is a client manager in the employee benefits practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.
Prior to joining Gibson in 2018, Angie worked in a family practice medical office for 20 years. While there she oversaw the front office operations as well as billing aspects from coding, claims, and patient billing.
Jamie is a Human Resources Technology Specialist in the Employee Benefits practice. She is responsible for all stages of Benefits Administration development utilizing Employee Navigator including project management, implementation, process development, system optimization, and client support. She is proficient in a variety of other HR software solutions like HRIS, Payroll, and Benefits Administration.
Prior to joining Gibson in 2018, Jamie has worked in Human Resources for six years. She has gained progressive experience in Human Resources, Payroll, Benefits Administration, and HR Technology in multiple industries including banking, higher education, office automation, and staffing/recruiting.
Shauna is a Senior Client Manager in the Employee Benefits Practice. She works directly with clients and oversees team members to support all client needs, including renewal, marketing, ongoing service, enrollments, compliance, data management, and employee meetings.
As a Principal Gibson and a Health Rosetta Advisor, Brian helps plan sponsors build people first health plans that deliver world-class healthcare at a fraction of the cost.
Most leaders view health benefits with limited scope. In fact, Brian was one of those leaders,
purchasing and managing employee benefits for 400+ employees in a fast-paced, growing organization. After moving into employee benefits, he’s identified the core issues through experience and education and has gained insight on how to escape the status quo and avoid the annual benefits train wreck.
Brian is independently certified by the Validation Institute as a Certified Health Value Professional and is one of eight Health Rosetta Advisors in Michigan, the first and only in Southwest Michigan.
Located out of our Phoenix, Arizona office, Meet Doug Watkins. He is an accomplished and dedicated
Employee Benefits Account Executive with a passion for crafting comprehensive solutions that
empower organizations and their workforce. With a proven track record in client strategy, implementation, and ongoing service, Doug is a driving force behind effective employee benefits
management. What truly sets Doug apart is his commitment to ongoing service. He forges lasting
partnerships with clients, providing continuous support, guidance, and proactive adjustments to
benefits packages as circumstances evolve. With his passion for innovation and excellence, Doug
stands ready to shape the future of employee benefits management, one successful partnership
at a time.
Jordan is a Principal and a Client Executive in the Employee Benefits Practice at Gibson. He helps employers with their workforce initiatives. This includes analyzing, developing, and implementing employee health care and benefit strategies.
Prior to joining Gibson in 2017, Jordan worked with New Avenues Inc. as Coordinator of EAP Corporate Services, providing employee assistance programs for area organizations. Jordan worked closely with human resource professionals and business owners to ensure program implementation and satisfaction. Jordan also focused on sales, marketing, and conducting trainings with employees and supervisors on an array of workplace issues.
Diana is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.
Bob is a principal at Gibson and a consultant in the Employee Benefits Practice. He is responsible for working with employers to provide an analysis of their existing employee benefits and assisting with the implementation of new or redesigned programs.
Ashley is a Principal and Client Executive in the Employee Benefits Practice. She is responsible for new business opportunities and consulting with employers to provide an analysis of their existing employee benefit program and assisting with the implementation of new or redesigned programs.
Heather is a Senior Marketing Analyst in the Employee Benefits Practice. Her responsibilities include preparing the request for proposals (RFP) while auditing historical and current plan information and experience. She oversees team members to organize all marketing efforts for the department. She communicates directly with carriers to ensure complete and accurate information, as well as assisting with negotiating favorable rates. Additionally, Heather prepares the benefit and cost analysis illustrations of marketing results and shares contractual differences relating to the various products and carriers.
Miguel is a principal at Gibson and a consultant in the Employee Benefits Practice. He is responsible for new business opportunities and consulting with employers to provide an analysis of their existing employee benefit program and assisting with the implementation of new or redesigned programs. He is also a member of Gibson's Board of Directors.
Jocelyn is a Senior Financial Consultant in the Employee Benefits Practice. Her responsibilities include providing plan forecasting and modeling for fully-insured and self-funded clients, along with in-depth network and plan analysis. Jocelyn oversees team members to organize data analytics efforts for the department. She is responsible for monthly and annual client reporting including data warehouse reporting. Additionally, Jocelyn is the actuarial liaison, compiling and coordinating information between carriers, clients, and actuarial consultants.
Nanette is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Nanette also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.
Melinda is a Senior Client Manager in the Employee Benefits Practice. She works directly with clients and oversees team members to support all client needs, including renewal, marketing, ongoing service, enrollments, compliance, data management, and employee meetings. Melinda also serves as the Process Development Manager, helping to analyze training needs, develop training plans, and monitor results for improved service within the Employee Benefits team.
Ray is a Principal and Benefits Consultant within the Employee Benefits practice at Gibson. As an experienced benefits strategist, Ray leverages Gibson’s proprietary Sightline process to help business leaders own their edge by de-risking health plans and optimizing total rewards investments to create traction towards key business objectives.
Patrick is a Principal at Gibson and a Consultant in the Employee Benefits Practice. Patrick is focused on helping business leaders effectively manage their employee benefits by breaking away from the traditional insurance purchasing and moving toward value-based purchasing strategies aimed at long-term, results-based strategy versus year to year, activity-based reactions.
Chad is a Principal and Consultant in the Employee Benefits Practice. He is responsible for working with employers to provide an analysis of their existing employee benefit program and assisting with the implementation of new or redesigned programs.
Nicole is a Principal, Director of Administration, and part of the executive leadership team. She is accountable for the entire employee experience, from interactions with human resources and technology to the facilities in which our employees work. Nicole previously served as the Director of Wellbeing and EB Operations at Gibson. She is also a member of Gibson’s Board of Directors.
Diana is a Worksite Benefits Consultant in the Employee Benefits Practice. She is responsible for the employee communication and implementation of various voluntary and employer paid benefits such as medical, dental, vision, life, disability, accident, critical illness, cancer, and long-term care insurance coverages. Diana also assists individual clients in the areas of life, disability, annuity, and long-term care coverage.
Ryan is a principal at Gibson and chief growth officer in the Employee Benefits Practice. He is responsible for the overall strategy, sales process, carrier relationships, and sales leadership of senior team leaders.
Ryan has earned the distinguished recognition as a Health Rosetta Associate Advisor. The Advisor Program comprises a network of just over 150 advisors across the United States and also provides access to techniques and resources that employers across the country are using to save 20% or more on their healthcare benefits.
Ryan's Commitment: As a Health Rosetta Benefits Associate Advisor, I commit to an industry-leading standard of transparency and fiduciary responsibility to my clients and their employees. Using data analytics and proven practices, we design health benefits plans that can reduce health care spending by 20% or more -- while achieving better health outcomes. My passion to serve my clients is amplified through this advisor program, providing me access to similarly mission-aligned advisors to share best practices, new ideas, and proven results from across the country.
