PROFESSIONAL EXPERIENCE

Sara is a Client Executive in Commercial Risk Management. Prior to joining Gibson, she spent seven years of her insurance career with a focus on senior living and long-term care.

Professional experience

Kurstin is the Regional Operations Leader for Gibson offices in Phoenix/Tucson, AZ, and Salt Lake City, UT. She is responsible for leading the client delivery teams, providing subject matter expertise, and enhancing the client experience. She also serves as a liaison for the executive leadership and sales teams to help foster growth and innovation in operations, process improvement, and market expansion.

professional experience

David is a Sales Executive at Gibson responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying, and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, David and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy. David joined Gibson in March 2024. 

PROFESSIONAL EXPERIENCE

Susie Woods is a Client Manager in Personal Insurance and the Private Client Group at Gibson. She is responsible for servicing and processing risk management plans for personal clients including renewing, auditing, and updating their programs.

PROFESSIONAL EXPERIENCE

Janna has nearly 10 years of experience in employee health and benefits, and has focused on supporting small business needs for the past 6 years. In addition to direct client service experience, Janna has previously held leadership and operations roles.

professional experience

Morgan is an Account Manager in the Employee Benefits practice. She is responsible for the day-to-day management of client accounts and maintaining data integrity in Epic. Morgan also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.

professional experience

Jackie is an Account Executive in the Employee Benefits Practice, located in our Salt Lake City, Utah office. She is responsible for day-to-day management of client accounts and maintains system integrity. Jackie also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.

PROFESSIONAL experience

Lori is a Senior Account Manager in the Employee Benefits Practice. She is responsible for the daily management of client accounts, day-to-day, escalated and complex service issues, claims, billing and eligibility issue resolution, maintaining system integrity, preparation of employee communication materials, and support of renewal processes.

Susan is a certified Entrepreneurial Operating System (EOS) Implementer with a passion for transforming organizations. She has spent the last 20+ years helping companies to successfully implement and sustain business operating systems (BOS).  With her engaging keynotes and workshops, she helps entrepreneurs confront and overcome obstacles that hinder their success.

Mike is the President of Trench-Ade, a company that specializes in trench shoring services and equipment. He has 20+ years of experience seamlessly collaborating across various business functions, including sales, operations, and development teams.

PROFESSIONAL EXPERIENCE

Anjelica is a Claims Specialist in Risk Management Services, where she is responsible for processing and servicing personal and commercial claims.

Prior to joining Gibson, she was an entrepreneur and business owner where she poured into her passion of helping others. This passion has continued on as she has shifted her career into insurance.

PROFESSIONAL EXPERIENCE

Nic is a Senior Marketing Analyst in the Employee Benefits practice. He is responsible for supporting clients and internal team members in Arizona, Utah, and Michigan. He works with his fellow team members and external carrier partners to set up clients in the best financial and contractual position.

Professional experience

Esther is a Sales Executive in the employee benefits practice.

Prior to joining Gibson, Esther worked in the floorplan/finance business for 10 years in various departments. She was an audit reconciliation rep for 4 years, then became a business development rep for 1 year, and later took on the role of Inside/outside sales executive for 5 years. She has plenty of experience in audits, inside and outside sales, account management and client retention. She has previously worked as a customer service rep, a guest service worker, and a Resident Assistant in college.

PROFESSIONAL EXPERIENCE

Ellie serves as the Marketing and Communications Specialist at Gibson. Her responsibilities include managing marketing requests and projects, planning and executing events, managing social media platforms, and directing sponsorships and other promotional activities.

PROFESSIONAL EXPERIENCE

Drew is a Risk Advisor at Gibson responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying, and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy. Drew joined Gibson in 2023.

PROFESSIONAL EXPERIENCE

Marianne is a Senior Client Manager in Commercial Risk Management. She is responsible for managing client renewals as well as assisting in any way possible to improve the experience for both Gibson clients and her peers.

PROFESSIONAL EXPERIENCE

Donny is a Risk Advisor who responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

PROFESSIONAL EXPERIENCE

Summer is an Account Service Representative in the Employee Benefits practice. She primarily works within the EPIC system to complete data entry and administrative tasks. Summer also assists with the creation and adjustment of benefit guides, renewal resources, and compliance packet preparation.

PROFESSIONAL EXPERIENCE

Michelle is a Senior Client Manager, specializing in commercial property and casualty accounts. She is responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Michelle also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

PROFESSIONAL EXPERIENCE

April is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintains system integrity. April also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.

PROFESSIONAL EXPERIENCE

Nychelle is an Associate Client Manager in the Employee Benefits Department. She is responsible for working with employers on their annual renewal processes, open enrollments, implementations of health plans, managing escalated service issues and providing excellent customer service experiences for internal and external customers.

PROFESSIONAL EXPERIENCE

Nick is an Associate Financial Analyst in the Employee Benefits Practice. His responsibilities include acquiring data from carrier resources, populating claims dashboards, supporting the development of renewal projections, preparing contribution modeling, and pulling benchmark information for clients.

PROFESSIONAL EXPERIENCE

Susie is an Account Manager in the Employee Benefits practice. She is responsible for answering
questions and assisting employers with employee benefits related questions. Most of her work consists of solving issues and ensuring that the employer and employees have the answers they need.

PROFESSIONAL EXPERIENCE

Susan is a Senior Client Manager in the employee benefits practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments as well as working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs.

PROFESSIONAL EXPERIENCE

Josh is a Risk Advisor at Gibson, responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

Professional Experience

Amelia is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Amelia also assists with the
preparation of employee communication materials for clients, the renewal process, and the review
of certificates & contracts.

Prior to joining Gibson, Amelia spent five years in the PBM industry where she worked with self-funded
employers. In this role, she was responsible for the daily management and continued to
build the relationship between the two companies.

Professional Experience

Amanda is an Accounting and AP Specialist on the Finance Team. She is responsible for
creating an excellent internal and external experience in all facets of key administrative
financial support functions.

Prior to joining Gibson, Amanda spent almost 30 years working for independent agencies in
roles focused on accounting and operations.

PROFESSIONAL EXPERIENCE

Beth is an Account Service Representative in the Commercial Risk Management Division. She is responsible for the day-to-day service needs of clients. Beth researches information in order to answer questions regarding coverage and policies. Her responsibilities include making policy changes, issuing certificates of insurance, and other service needs.

PROFESSIONAL EXPERIENCE

Ethan is an Client Manager in our Property and Casualty practice. He is responsible for working with the sales team to determine overall risk management program goals and develop the strategies to hit these goals. He oversees and drives the renewal process to ensure adequate and proper coverage for exposures.

professional experience

Cat is a Claims Specialist in Risk Management Services, where she is responsible for processing and servicing personal and commercial claims. Prior to joining Gibson in 2023, she started her career in aviation as a flight dispatcher. After working in aviation, Cat decided to pursue a career in logistics, where she quickly moved into a claims role. Cat is licensed in P&C.

Professional Experience

Jon is the managing advisor of commercial lines. He is responsible for assisting commercial lines with strategic scale, business production, and operational support. Jon assists small business functions and mentors fellow advisors.

Professional Experience

Krissy is an account executive in the employee benefits practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.

Prior to joining Gibson, Krissy spent over twenty years on the carrier side as a client executive.

Professional Experience

Paul is a risk advisor at Gibson, responsible for providing risk management and insurance services
to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

Prior to joining Gibson, Paul was a partner at Insurance Network/Brisk Advisors.

Professional Experience

Cassie is an account manager and team leader with the commercial risk management team. She is responsible for the day-to-today management of client accounts and maintaining system integrity. She is a leader and is always looking out for the best for her clients and team. She is also responsible for the renewal process, and the review of certificates and contracts. 

Prior to joining Gibson, Cassie spent two years at Leavitt Group and five years with a local agency working as a senior account manager specializing in larger accounts. She has been working in insurance for 13 years.

Professional Experience

Taylor is a risk advisor at Gibson, responsible for providing risk management and insurance services
to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

Prior to joining Gibson, Taylor was a partner at Insurance Network/Brisk Advisors.

Professional Experience

Marcie is a Senior Client Manager in the Private Client Group. She is responsible for providing knowledgeable, efficient, and client focused service by offering coverage changes and options that meets the client’s needs.

Professional Experience

Paige is an account manager in commercial risk management. She is responsible for the day-to-day service needs of clients. Paige works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.

Professional Experience

Kylie is the Market and Sales Leader for the Arizona market. She is responsible for growth and provides leadership, accountability, and direction for the Arizona office. She is also responsible for delivering relevant thought leadership as well as health benefits and risk management strategy development. Kylie works to deliver the proper resources to clients and to ensure client success and the overall delivery of Gibson solutions.

Prior to joining Gibson, Kylie spent 10+ years in the health and benefits space both on the carrier and broker side. She has worked with numerous private and public sector clients over the years and has extensive knowledge of all health funding approaches including fully insured, level funded and self funded/TPA strategies, wellness, consumer engagement strategies, long-term cost control techniques, and vendor management. She also is experienced with private equity-backed companies, PEO exits, transactions solutions (i.e., reps and warranties), and M&A.

Professional Experience

Crystal Rutherford is a First Impressions Specialist for the Gibson team. Her responsibilities include providing front desk assistance to guests, clients and callers.

Charlie is a Michigan (and national) insurance legend. Charlie and his brothers built a Top 100 agency out of Battle Creek/Kalamazoo which they ultimately sold to HUB 15+ years ago. Charlie went on to work closely on M&A and leadership development throughout all of HUB.

Jim brings experience spanning newspaper publishing, healthcare & marketing, financial coaching, and numerous board roles. Jim currently serves as President & Founder of Venture Advisory Group. Jim has a passion for helping people to succeed, grow, and prosper in their personal and professional journeys.

Professional Experience

Kourtnie is an Account Manager in the Employee Benefits Practice. Her responsibilities include providing administrative assistance for project facilitation, meeting coordination, preparation of client materials, and general support.

Professional Experience

Lora is an Account Service Representative in the Employee Benefits Practice. Her responsibilities include providing administrative assistance for project facilitation, meeting coordination, preparation of client materials, and general support.

Prior to joining Gibson, Lora spent 16 years with another firm as an employee benefits account representative, account manager, and office manager.

Professional Experience

Kendra is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Kendra also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts. Prior to Gibson, Kendra worked for 10 years in various HR capacities managing hiring and onboarding, employee benefits and payroll, and wellness initiatives.

Professional Experience

Beth is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining data integrity in Epic. Beth also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts. Prior to joining Gibson in 2023, Beth worked in the benefits field for 25 years as an employer, at an agency, and at an insurance company.

Jeff Terrill is a healthcare industry leader and expert at growth strategy development and execution success. His vast experience includes both mature markets with large established brands such as Aetna and Cigna and emerging markets with smaller venture/growth equity-based companies such as EXOS and Marathon Health. 

Mark Bundy is the former COO of the Mountain West Series, Lockton Companies, LLC. He helped grow the company from $12M in revenue and 100 associates to $160M in revenue and over 500 associates.

Mark continues to provide consultation to firms and individuals in growth, profitability, recruitment, and retention.

Professional Experience

David is a Client Executive in the Property and Casualty Practice at Gibson. He specializes in identifying business, strategic, and hazard risk exposures. David works with clients in developing and implementing risk management strategies to grow and protect their business.

Prior to joining Gibson, David spent over 10 years at another agency in Indianapolis. His focus for the first seven years was on client advocacy, claims, loss control, and client retention. For the past three years, David has served as an Account Executive in the Captive Insurance market. His book of clients ranged from coast to coast and was heavily concentrated on wholesale distributors. David supported nearly 40 distributors and attended their safety workshops, board meetings, finance and HR risk summits, and claim reviews.

Professional Experience

Melanie is a Client Executive at Gibson. She specializes in identifying business, strategic, and hazard risk exposures. Melanie consults with clients to develop and implement strategies to grow and protect their businesses effectively and efficiently.

Prior to joining Gibson, Melanie spent nearly 13 years at FM Global where she worked as a loss prevention consultant and engineering specialist advising clients on property hazards and risks to business interruption. Before FM Global, she spent nearly a decade optimizing the distribution networks for a major package delivery company, a publishing house, and a medical device company.

Professional Experience

Chuck is a Risk Advisor at Gibson responsible for providing risk management and insurance services
to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy. Chuck joined Gibson in 2023.

Professional Experience

Katie is the Director of Marketing at Gibson. She is responsible for all aspects of marketing, advertising, public relations, social media, event planning, corporate philanthropy, and branding.

Katie has more than 10 years of employee engagement and benefits communication experience. Prior to her career in employee communication, Katie spent two years as a Peace Corps Volunteer living on a tiny island in the Kingdom of Tonga.

Professional Experience

As Practice Leader of Employee Benefits, Laura is responsible for supporting the internal service team in growth and development strategies through operational excellence.  As a member of the Leadership Team, she is accountable to clients for their partnership experience with Gibson.
  
Prior to joining Gibson, Laura spent fifteen years at another firm where she worked with both fully insured and self-funded employers ranging in size from 15 to 1300 employee lives. Laura’s consulting strengths were in strategically leading clients through challenging renewals, developing long-term benefit strategies, and focusing on employee health and well-being through data analytics. Over her 15 years, her client retention was an area of recognition in the market. In addition to serving clients directly, she contributed organizationally through mergers and acquisitions, developed and enhanced service delivery models, as well as led various product development teams. Laura’s strengths lie in strategic ideation, vision execution, project management, and process development and improvement.

Laura also has a long history in the corporate health and well-being space, having previously served on the board of the Wellness Council of Indiana.  During this time, she contributed strategically to their AchieveWELL award recognition experience for employers, served applying organizations as a mentor, as well as led to the founding of best-practice sharing sessions.

Professional Experience

Keith is an employee benefits consultant in our Chicago office. He brings 25 years of experience in specialty benefits; life, disability, voluntary, and absence management. He has worked with employers across the country ranging from mid-size to Fortune 100. He brings a detailed-oriented approach to navigating FMLA and ADA as well as the complex and emerging state mandated paid family leave programs. An expert in financial stewardship on behalf of his clients, he is equally as focused on creating a positive and supportive employee experience. Keith is native of Maine and a graduate of Amherst College.

Professional Experience

Alex is a consultant in the Employee Benefits Practice. He is responsible for working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs. Most of Alex’s work consists of introducing innovative health care purchasing strategies in a transparent manner. 

Prior to joining Gibson, Alex served as Vice President of Human Resources for a large charter school network, represented a national PEO, and created a regional human resource consulting firm.

Professional Experience

Delaney is a Financial Analyst in the Employee Benefits Practice. Her responsibilities include acquiring data from carrier resources, populating claims dashboards, supporting the development of renewal projections, preparing contribution modeling, and pulling benchmark information for clients.

Professional Experience

Anna is an Executive Specialist at Gibson. She is an integral part of Gibson’s Property & Casualty (P&C) Practice. Her responsibilities include creating internal and external experiences in all facets of key administrative support functions. She also holds a dual role as the Indianapolis Office Manager, maintaining office services by scheduling meetings and appointments, ordering supplies, stationery, and equipment, performing general office upkeep, and planning internal/external events.

Professional Experience

Kim is a Client Manager in the Business Group, specializing in commercial property and casualty accounts. She is responsible for designing risk management and insurance programs for small business owners.

Professional Experience

Michael is a consultant in the employee benefits practice. He has a passion for helping companies implement new and innovative cost-containment policies that are efficient, cost effective, and transparent.

Prior to joining Gibson, Michael spent 10 years working with businesses where he helped them achieve their employee benefit goals, applying programs that control and negate trend increases.

Professional ExperiencE

Kenzie serves as a Marketing Analyst at Gibson. Her responsibilities include helping to prepare the request for proposals (RFP) while examining current plan information and experience. Kenzie works directly with the carriers to ensure complete and accurate information, negotiating the best rates for clients and maintaining strong relationships. Additionally, she prepares the benefit and cost analysis illustrations of marketing results and shares contractual differences relating to the various products and carriers.

After pursing an internship with Gibson and working part-time to assist the Marketing and Data Analysts during busy season, Kenzie officially joined Gibson full-time in July of 2022. Prior to Gibson, Kenzie also held internships with Valeo Financial Advisors, Lake City Bank, and the Marshall County Community Foundation.

Professional Experience

Lisa is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewal and open
enrollment events, implementing new coverages and client installation, employee communication
materials, conducting employee open enrollment meetings as well as insuring compliance.

Professional Experience

Debbie is a Client Manager with the Business Group. She is responsible for the day-to-day service needs of clients, including tasks such as preparing and advising clients with their renewals, claims processing, and issuance of certificates of insurance.

Debbie began her insurance career and gained experience at a small agency in Brownsburg, Indiana. In this role, she developed skills and expertise working with clients ranging from home, auto and small business insurance. She has over 21 years of multi-faceted business experience with mid-to-large-market commercial accounts and a proven track record of providing high-quality customer care and service.

Professional Experience

Alycia is a Senior Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Alycia also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.

Working as a renewal executive and account manager has given her the experience and knowledge to assist employers with one of their biggest cost spends. Alycia enjoys assisting clients with planning, strategic implementation, and administration of their employee benefits program.

Professional Experience

Anthony is a consultant in the Employee Benefits Practice. In this role, he advocates for transparency and multi-year efficiency for the employers he represents. Identifying the best healthcare plan for your employees should not be a standardized process, and by bridging nearly a decade of experience working for a national carrier and Gibson's agnostic approach to developing individualized solutions, he is able to provide a tailored healthcare plan while prioritizing savings and enhancing the member experience.

Professional Experience

Jess is an Account Manager in Commercial Risk Management. She is responsible for the day-to-day service needs of clients. Jess works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.

Prior to joining Gibson, Jess worked as a commercial account manager for a diverse book of business communicating regularly with clients, supporting client retention, and aiding in new account acquisition.

Professional Experience

Cliff is an Account Service Representative in the Property & Casualty Division. He is responsible for the day-to-day service needs of clients. Cliff works to obtain information and answer questions regarding coverage and policies. His responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.

Prior to joining Gibson full-time, Cliff was the Pastor of Discipleship and Administration at Grace Church in Jackson, MI

Professional Experience

Cheryl is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.

Professional Experience

Nicole Nickoson is an Account Manager in the Private Client Group at Gibson. She is responsible for servicing and processing risk management plans for clients including renewing, auditing, and updating their programs.

Prior to working in insurance, Nicole spent 4 years at Dan Berry Insurance in personal lines. She is experienced in customer service, dispatching, and human resources.

Professional Experience

Cici is an Account Executive in the employee benefits practice. She is responsible for working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs. Cici also serves as the day to day contact to ensure customer expectations are being met.

Prior to joining Gibson, Cici spent 10 years as an Account Manager at Aetna where she worked with large national account self-funded domestic employers. She spent more than 4 years as an Account Executive with Aetna International working with large US employers with globally mobile employees. Prior to Aetna, Cici spent 17 years working with several large brokerage firms.

Professional Experience

Lisa has an insurance background with 20+ years in the industry. She has worked in a variety of roles during her career with a wide variety of clients and is very passionate in what she does. She has extensive experience in working with carriers and clients from start to finish and assisting in retaining business year after year.

When she is not at work with Gibson, you will find her coaching swimming with Irish Aquatics Swim Club. 

Professional Experience

Mike is a consultant with a focus in employee benefits. He is responsible for working with employers to provide an analysis of their existing business risk and assisting with the implementation of new or redesigned programs. Most of Mike’s work consists of introducing innovative risk mitigation strategies in a transparent manner.

Professional Experience

Dana is a Senior Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Dana also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Prior to joining Gibson, Dana worked nearly 10 years for a Catholic healthcare system in the Corporate Risk Management and Insurance department. She managed the medical malpractice insurance programs of employed, contracted and independent healthcare providers. She brings specialized experience in medical professional liability to identify and recommend enhanced insurance and risk management programs for clients in the healthcare industry.

Professional Experience

Melissa is a Service Specialist performing a variety of organizational and administrative tasks to promote and maintain the company’s professional image. On a day-to-day basis she is profoundly adept at interpreting instructions and implementing actions in accordance with Gibson’s best practices and goals.

Prior to joining Gibson, Melissa worked with Liberty Mutual Insurance as a Property & Casualty Personal Lines Agent, and prior to that had spent 15 years working in the medical field as an insurance specialist.

Professional Experience

Whitney is a Client Manager in Personal Insurance. She is responsible for providing knowledgeable, efficient, and client focused service by offering coverage changes and options that meets the client’s needs.

Professional Experience

Stephanie is a Client Manager in Personal Insurance. She is responsible for providing efficient and courteous service to Personal Insurance clients while cross-selling additional coverage and lines of business that best match the client’s needs.

Professional Experience

April is a Senior Client Manager in Employee Benefits. She works directly with clients and oversees team members to support all client needs, including renewal, marketing, ongoing service, enrollments, compliance, data management, and employee meetings.

April joined Gibson in 2021, bringing with her over twenty years of employee benefits experience with insurance agencies in Michigan.

Professional Experience

Racine is a Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Racine also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs. .

Prior to joining Gibson in 2021, Racine worked as an underwriter in sports & fitness insurance for 6 years.

Professional Experience

Craig is a Risk Advisor at Gibson, responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy. Craig joined Gibson in 2021.

Prior to joining Gibson, Craig spent 11 years in the collegiate basketball industry, gaining experience in collaborative leadership, strategy, organizational structure and relationship development.

Professional Experience

Allyssa is a Service Specialist with Risk Management Services. On a day-to-day basis she is adept at interpreting instructions and implementing actions in accordance with Gibson’s best practices and goals.

Professional Experience

Natasha is a client manager in the employee benefits practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.

Pam is a Client Manager on the Surety Bond team. She is responsible for working with the Client Executive to evaluate existing surety programs, establish goals for growth, and develop strategies to achieve those goals. Pam also communicates with clients, underwriters and team members to coordinate an efficient bond servicing platform.

Todd is a risk advisor with the construction & surety team at Gibson, and is responsible for providing risk management and insurance services to business clients. Utilizing Gibson's proactive Sightline process, he and his team provide counsel on complex business and people issues that extend far beyond the scope of an insurance policy.

Prior to joining Gibson, Todd spent 10 years at Travelers Insurance in their construction claim division where he worked with contractors in all 50 states. He was focused on hiring and strategizing with attorneys, consultants, and experts to defend contractors in lawsuits. Todd has extensive experience dealing with complex claims and litigation, interpreting insurance coverages, and managing exposures that contractors face every day.

professional experience

Tony is a Risk Advisor at Gibson, responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proprietary Sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy. Tony joined Gibson's commercial risk management practice in 2020.

BIO

Hugh Reynolds is a retired partner of Crowe LLP. He was formerly the Partner-in-Charge of Crowe’s Benefit Plan Services Group, the Office Managing Partner of Crowe’s Fort Lauderdale office, a former 3-term Board Member of Crowe LLP. He is a current Board Member for Creative Financial Services, Inc. a 100% ESOP owned company.

Mr. Reynolds’ areas of expertise include qualified retirement plans, including 401(k) plans, money purchase pension plans and Employee Stock Ownership Plans (ESOPs); qualified and nonqualified deferred compensation arrangements and compensation systems. He has 35 years of consulting experience regarding ERISA and ESOPs and was the leader of Crowe’s national ESOP retirement plan services practice, which performs compliance and consulting services for over 500 ESOP companies.

Professional Experience

Michele is a Claims Specialist in Risk Management Services, where she is responsible for processing and servicing personal and commercial claims. Michele has over 20 years of experience in the healthcare industry, focusing on claims, benefits, and medical policy. She joined Gibson in 2021.

Professional Experience

Lori is a Client Manager in the Business Group, specializing in commercial property and casualty accounts. She is responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process including overseeing marketing, servicing and maintaining policy data. Lori also acts as the central point of contact to coordinate service requests with team members and underwriters to communicate insurance program needs.

Prior to joining Gibson Lori worked at Willis Towers Watson for 20 years. She gained experience and knowledge in Commercial Property, Casualty, Executive Risk, Fine Art and in the International Global Marketplace. She gained experience with large accounts during that time working in the Certificate Service Center, Accounting Center, Marketing Department and Retail Office providing service to internal and external clients during that time.

Professional Experience

Santana is the managing advisor of the Private Client Group where she is responsible for the client and employee experience. Santana provides personal risk management solutions for affluent individuals. She provides services across all lines of business including - auto, homeowners, personal umbrella liability, collectibles, jewelry, recreational motor vehicles, and more.

Prior to joining Gibson in 2021, Santana spent four years with Dan Berry Insurance as a personal risk advisor. Before entering the insurance industry, she worked as a paralegal for a local law firm.

Professional Experience

Cheryl is a consultant in the employee benefits practice. She is responsible for working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs.

Prior to joining Gibson, Cheryl was president and owner of Insurance Resource Group, Inc. She is a registered nurse and has held several executive-level leadership and sales roles.

Professional Experience

Allen is a consultant in the Employee Benefits Practice. He is responsible for working with employers to provide an analysis of their existing employee benefits program and assisting with the implementation of new or redesigned programs. Most of Allen’s work consists of introducing innovative health care purchasing strategies in a transparent manner. 

Professional Experience

Ben is responsible for internal accounting reporting including monthly account reconciliations, preparation of journal entries and preparation of internal financials. He also assists Corporate Controller with year end review and tax returns, as well as, developing and documenting accounting policies and procedures. 

Professional Experience

Rachel is the Human Resources Manager for Gibson. She is responsible for supporting Human Resources team and providing excellent customer service. Functional areas of supports are benefits, on-boarding, record keeping and payroll support.

Rachel brings 6 years of Human Resources experience to Gibson. Most recently, she was the Corporate Human Resource Director for a multi-location psychiatric hospital system in Indiana.

Professional Experience

Felicia is a Team Leader and Account Manager in Commercial Risk Management. She is responsible for the day-to-day service needs of clients. Felicia works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required. 

Prior to joining Gibson in 2020, Felicia was a teacher where she gained experience in working in a high demand environment.

Professional Experience

Elizabeth is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Elizabeth also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts. Prior to joining Gibson in 2020, Elizabeth worked in the accounting department at Lippert Components for 7 years. In this role she was responsible for setting up and maintaining vendor relations and data.

Professional Experience

Leslie is Corporate Controller for Gibson. She is responsible for leading and managing the accounting and finance team; ensuring accurate and timely corporate accounting records, policies and procedures; and overseeing the corporate budget process.

Professional Experience

Chad is a Consultant in the Employee Benefits practice. He works closely with clients to strategically purchase health care and proactively improve the health and wellbeing of their employees. With over 15 years of sales and relationship building, Chad assists and helps businesses create clarity and proactively address risks they face daily.

Professional Experience

Professional Experience

Brock Squire is the Chief Operating Officer (COO) and part of the executive leadership team at Gibson. In this role Brock is responsible for driving operational and strategic leadership in the key areas of system conversion, operational efficiency, carrier partnerships, and product & service innovation. As COO, Brock holds the Leadership Team accountable for achieving company goals while ensuring all employees are rowing in the same direction. Employing clear communication, transparency, and training, Squire is dedicated to maintaining operational excellence and consistency with our employees, clients and partners.

Professional Experience

Ed is a Loss Prevention Consultant in Risk Management Services, specializing in risk management techniques and loss prevention services for business clients.

Professional Experience

Melissa is an Employee Benefits Compliance Specialist in the Employee Benefits Practice. She works closely with the Employee Benefits team providing education and consultation on compliance matters impacting employee benefit plans.

Professional Experience

Erin is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings. Prior to joining Gibson in 2019, Erin was with USI Insurance Services/ Wells Fargo Insurance Services for eight years starting as an Account Assistant and leaving as an Account Manager.

Professional Experience

Jak is a Risk Advisor at Gibson. His responsibilities include providing risk management and insurance services to business clients. He specializes in identifying, quantifying, and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proactive Sightline Process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

Professional Experience

Haley is the Managing Advisor in the Private Client Group where she is responsible for providing personal risk management and insurance solutions for successful individuals, while also overseeing the department vision, client experience, and employee experience. She provides services across all lines of business including - auto, homeowners, personal umbrella liability, collectibles, jewelry, recreational motor vehicles, and more.

Prior to joining Gibson in 2019, Haley interned with the Cincinnati Insurance Company in 2018. She was a part of their Future Insurance Professionals Internship program in which she learned about the field of insurance, while also gaining real life experience traveling with sales representatives and claims representatives. Following her internship at Cincinnati, Haley joined Gibson as a summer intern in which she job shadowed several different producers primarily in Property and Casualty.

Professional Experience

Nicole Grounds is a Client Manager in Personal Insurance and the Private Client Group at Gibson. She is responsible for servicing and processing risk management plans for personal clients including renewing, auditing, and updating their programs.

Bio

Professional Experience

Laurie Barr is a Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Laurie also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs. Prior to joining Gibson in 2019, Laurie spent 7 years as an Account Manager.

Professional Experience

Tara is an Executive Specialist at Gibson. She is an integral part of Gibson’s Property & Casualty (P&C) Practice. Her responsibilities include creating an excellent internal and external experience in all facets of key administrative support functions.

Tara joined Gibson in 2018 as an Employee Experience Coordinator where she supported the HR department by creating and maintaining HR processes for Recruiting, Onboarding, Benefits and other HR functions. Prior to joining Gibson, Tara worked in the healthcare field for 16 years covering roles such as an Executive Assistant, Project Leader, and Pharmacy Data Manager.

Professional Experience

Angel is an Account Service Representative in the Employee Benefits Practice. Her responsibilities include providing administrative assistance for project facilitation, meeting coordination, preparation of client materials, and general support. Prior to joining Gibson in 2018 Angel worked as an Administrative Assistant for the South Bend Community School Corporation for 13 years. 

Professional Experience

Kristen Bules is an Account Service Representative in the Employee Benefits practice at Gibson. Her responsibilities include providing administrative assistance for project facilitation, meeting coordination, preparation of client materials, and general support. Prior to joining Gibson in 2018, Kristen had worked in personal lines insurance for almost 14 years but has been in the customer service industry for over 20 years. She started in insurance with Liberty Mutual in February of 2005 as a customer service representative.

Professional Experience

Stephanie Senour is a Client Manager at Gibson. She is responsible for providing renewal and service management for employee benefits clients including, overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.
Prior to Gibson, Stephanie was an HRIS Administrator, where she managed employee benefits for new hires, life events, and annual open enrollment, maintained and developed an HRIS system, and helped with the development of training. Stephanie has a degree from Indiana University South Bend.

Professional Experience

Chelsey is a Claims Specialist in Risk Management Services, where she is responsible for processing and servicing personal and commercial claims. Prior to joining Gibson in 2019, she was a Senior Underwriter Special Risk for MedPro and Sales Specialist at State Farm Insurance. Chelsey is licensed in P&C and Life & Health.

Professional Experience

Danielle Hunt is a Team Leader and Account Manager in Commercial Risk Management. She is responsible for the day-to-day service needs of clients. Danielle works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required. Prior to joining Gibson in 2019, Danielle spent three and a half years as a Commercial Account Manager at Synergy Insurance and 14 years at KeyBank.

Professional Experience

Becky is a Principal and a Client Executive in the Employee Benefits practice. She helps employers with their various workforce initiatives including analyzing, developing, and implementing employee healthcare and benefit strategies. Becky served as Gibson's Director of Marketing from 2018-2023.

Professional Experience

Shaun is the Director of Technology at Gibson. He is responsible for providing strategic oversight and thought leadership for all of Gibson’s technology functions. He will be hands-on in collaborating with internal & external clients at all levels to promote continuous process improvements and ensure the most effective use of all technologies available within our company.

Professional Experience

Angie is a client manager in the employee benefits practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.

Prior to joining Gibson in 2018, Angie worked in a family practice medical office for 20 years. While there she oversaw the front office operations as well as billing aspects from coding, claims, and patient billing.

Professional Experience

Jamie is a Human Resources Technology Specialist in the Employee Benefits practice. She is responsible for all stages of Benefits Administration development utilizing Employee Navigator including project management, implementation, process development, system optimization, and client support. She is proficient in a variety of other HR software solutions like HRIS, Payroll, and Benefits Administration.

Prior to joining Gibson in 2018, Jamie has worked in Human Resources for six years. She has gained progressive experience in Human Resources, Payroll, Benefits Administration, and HR Technology in multiple industries including banking, higher education, office automation, and staffing/recruiting.

Professional Experience

Jessica is a Senior Service Specialist for the Finance Team at Gibson. Prior to joining Gibson in 2018, Jessica worked for several local insurance agencies as an Account Manager and a large medical professional liability insurance carrier in operations.

Professional Experience

Shauna is a Senior Client Manager in the Employee Benefits Practice. She works directly with clients and oversees team members to support all client needs, including renewal, marketing, ongoing service, enrollments, compliance, data management, and employee meetings.

Professional Experience

As a Principal Gibson and a Health Rosetta Advisor, Brian helps plan sponsors build people first health plans that deliver world-class healthcare at a fraction of the cost.

Most leaders view health benefits with limited scope. In fact, Brian was one of those leaders,
purchasing and managing employee benefits for 400+ employees in a fast-paced, growing organization. After moving into employee benefits, he’s identified the core issues through experience and education and has gained insight on how to escape the status quo and avoid the annual benefits train wreck.

Brian is independently certified by the Validation Institute as a Certified Health Value Professional and is one of eight Health Rosetta Advisors in Michigan, the first and only in Southwest Michigan.

Gretchen is a Service Specialist performing a variety of organizational and administrative tasks to promote and maintain the company’s professional image. On a day-to-day basis she is profoundly adept at interpreting instructions and implementing actions in accordance with Gibson’s best practices and goals.

Professional Experience

Located out of our Phoenix, Arizona office, Meet Doug Watkins. He is an accomplished and dedicated
Employee Benefits Account Executive with a passion for crafting comprehensive solutions that 
empower organizations and their workforce. With a proven track record in client strategy, implementation, and ongoing service, Doug is a driving force behind effective employee benefits
management. What truly sets Doug apart is his commitment to ongoing service. He forges lasting
partnerships with clients, providing continuous support, guidance, and proactive adjustments to
benefits packages as circumstances evolve. With his passion for innovation and excellence, Doug
stands ready to shape the future of employee benefits management, one successful partnership
at a time.

Professional Experience

Jordan is a Principal and a Client Executive in the Employee Benefits Practice at Gibson. He helps employers with their workforce initiatives. This includes analyzing, developing, and implementing employee health care and benefit strategies.

Prior to joining Gibson in 2017, Jordan worked with New Avenues Inc. as Coordinator of EAP Corporate Services, providing employee assistance programs for area organizations. Jordan worked closely with human resource professionals and business owners to ensure program implementation and satisfaction. Jordan also focused on sales, marketing, and conducting trainings with employees and supervisors on an array of workplace issues.

Professional Experience

Ross is a Business Development Specialist at Gibson, responsible for providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proactive sightline process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

Professional Experience

Courtney is a Managing Principal at Gibson. She specializes in identifying business, strategic, and hazard risk exposures. Courtney consults with clients to develop and implement strategies to effectively and efficiently grow and protect their businesses. She is also a member of Gibson's Board of Directors.

Professional Experience

Tara is an Account Manager in Commercial Risk Management. She is responsible for the day-to-day service needs of clients. Tara works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.

Prior to joining Gibson in 2016, Tara worked at Teachers Credit Union for 10 years as a Relationship Representative. In that role she helped generate leads, assess financial leads, and recommend appropriate products and services. Tara also gained experience in team leadership and training & development.

Professional Experience

Phil is a Client Manager in Personal Insurance. He is responsible for the sales and servicing of personal insurance accounts focusing on auto, homeowners, personal umbrella liability, recreational motorcraft, and collectibles.

Professional Experience

Courtney is a Systems Administrator at Gibson. She is responsible for the organization’s technology systems - from research, implementation, and integration to administration and troubleshooting. Courtney works to ensure optimal technology operations for all users and helps to bring the latest technologies to clients and the entire Gibson team.

Professional Experience

Chris a Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, he manages the insurance renewal process. Chris also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Professional Experience

Diana is a Client Manager in the Employee Benefits Practice. She is responsible for providing renewal and service management for employee benefits clients including overseeing renewals and enrollments, maintaining policy data, the creation of employee communication materials, and conducting employee open enrollment meetings.

Professional Experience

Bob is a principal at Gibson and a consultant in the Employee Benefits Practice. He is responsible for working with employers to provide an analysis of their existing employee benefits and assisting with the implementation of new or redesigned programs.

Professional Experience

Mark is the South Bend Market Leader and Managing Principal, Commercial Risk Management, at Gibson, providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing the proactive sightline process, he and his team provide counsel and advice on complex business and people issues extending beyond the scope of a traditional insurance engagement. Mark is a a member of Gibson’s Board of Directors.

Professional Experience

Hillary is a Client Specialist in Risk Management Services. Her responsibilities include providing consulting services to clients for OSHA compliance and various occupational health & safety issues. Hillary serves as the organization’s expert on the Quick Base platform. She is responsible for programming, automation, implementation, technical support, and facilitating updates and upgrades.

Professional Experience

Ashley is a Principal and Client Executive in the Employee Benefits Practice. She is responsible for new business opportunities and consulting with employers to provide an analysis of their existing employee benefit program and assisting with the implementation of new or redesigned programs.

Professional Experience

David is Gibson's Commercial Risk Growth Officer, a principal, a member of the executive leadership team, and a member of the Board of Directors. As a member of the leadership team, David oversees the strategy and execution of Gibson’s client and employee experience. Prior to becoming Practice Leader in late 2017, David spent the first six years of his career developing, training on, and delivering the company’s proprietary Sightline process.

Professional Experience

Debbie is a Senior Claims Consultant in Risk Management Services, responsible for developing and implementing claim consulting plans for select clients and coordinating client meetings.

Professional Experience

Katie is an Executive Specialist at Gibson. She is responsible for providing analytical and specialized support to the CEO and anticipating the CEO’s needs to maximize productivity and help the organization achieve its goals. Katie coordinates meetings and events, prioritizes conflicting needs, disseminates information on behalf of the CEO, and assists with executive social media and brand management. Additionally, she supports the CEO’s oversight of the sales team by assisting with regular reporting, creating effective materials and resources, and planning sales training and networking events.

Professional Experience

Stephen is a Team Leader and Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, he manages the insurance renewal process. Stephen also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Professional Experience

Cindy is the Service Team Manager in Risk Management Services responsible for the professional development of the Claims, Driver Management, and Loss Prevention teams. She also manages the creation of processes and efficiencies for service administration and carrier relationships.

Professional Experience

Kim is a Principal and a Personal Risk Advisor in the Private Client Group where she is responsible for providing personal risk management and insurance solutions for clients including all exposures – auto, homeowners, personal umbrella liability, collectibles, recreational motorcraft, and life insurance.

Professional Experience

Brad is a principal at Gibson with responsibility for providing risk management and insurance services to business clients. He has earned the reputation for helping businesses increase profitability using Gibson's Sightline Process. 

Professional Experience

Erin is the Service Team Manager for the Commercial Risk Management team and is responsible for setting program goals and developing strategies to achieve those goals. She works with our Team Leaders to provide our teams the environment they need to carry out the Gibson client experience. In addition, she manages the insurance renewal process as a Client Manager, acting as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs. She works with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals.

Professional Experience

Heather is a Senior Marketing Analyst in the Employee Benefits Practice. Her responsibilities include preparing the request for proposals (RFP) while auditing historical and current plan information and experience. She oversees team members to organize all marketing efforts for the department. She communicates directly with carriers to ensure complete and accurate information, as well as assisting with negotiating favorable rates. Additionally, Heather prepares the benefit and cost analysis illustrations of marketing results and shares contractual differences relating to the various products and carriers.

Professional Experience

Miguel is a principal at Gibson and a consultant in the Employee Benefits Practice. He is responsible for new business opportunities and consulting with employers to provide an analysis of their existing employee benefit program and assisting with the implementation of new or redesigned programs. He is also a member of Gibson's Board of Directors.

Professional Experience

Jacki is a Senior Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Jacki also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Professional Experience

Megan is a Senior Client Manager responsible for working with clients to determine risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Megan also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Professional Experience

Jocelyn is a Senior Financial Consultant in the Employee Benefits Practice. Her responsibilities include providing plan forecasting and modeling for fully-insured and self-funded clients, along with in-depth network and plan analysis. Jocelyn oversees team members to organize data analytics efforts for the department. She is responsible for monthly and annual client reporting including data warehouse reporting. Additionally, Jocelyn is the actuarial liaison, compiling and coordinating information between carriers, clients, and actuarial consultants.

Professional Experience

Barb is a Client Executive and team leader for Commercial Risk Management where she services business insurance and bonding accounts, negotiates insurance programs, and specializes in contracting risks. She joined Gibson in 1981.

Professional Experience

Chris is a Managing Principal in the Property & Casualty Practice. He specializes in identifying business, strategic, and hazard risk exposures. Chris consults with clients in construction, manufacturing, education, and public entity to develop and implement strategies to effectively and efficiently protect their organization.

Professional Experience

Nanette is an Account Manager in the Employee Benefits Practice. She is responsible for the day-to-day management of client accounts and maintaining system integrity. Nanette also assists with the preparation of employee communication materials for clients, the renewal process, and the review of certificates & contracts.

Professional Experience

Andy is a Loss Prevention Consultant in Risk Management Services at Gibson, specializing in risk management techniques and loss prevention services for business clients.

Professional Experience

Melinda is a Senior Client Manager in the Employee Benefits Practice. She works directly with clients and oversees team members to support all client needs, including renewal, marketing, ongoing service, enrollments, compliance, data management, and employee meetings. Melinda also serves as the Process Development Manager, helping to analyze training needs, develop training plans, and monitor results for improved service within the Employee Benefits team.

Professional Experience

Tim is Chairman and CEO at Gibson. He joined Gibson in 2005 as the Director of the Employee Benefits Practice and became a principal in 2007. He was named President in 2009, CEO in 2011, and elected Chairman of the Board in 2014.

Professional Experience

Melissa is a Client Executive in Commercial Risk Management at Gibson. She specializes in identifying business, strategic, and hazard risk exposures. Melissa consults with clients to develop and implement strategies to effectively and efficiently grow and protect their businesses. In addition, she manages the insurance renewal process. Melissa also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

professional experience

Lorene is a Senior Account Manager in Commercial Risk Management. She is responsible for the day-to-day service needs of clients. Lorene works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.

Professional Experience

Ray is a Principal and Benefits Consultant within the Employee Benefits practice at Gibson. As an experienced benefits strategist, Ray leverages Gibson’s proprietary Sightline process to help business leaders own their edge by de-risking health plans and optimizing total rewards investments to create traction towards key business objectives. 

Professional Experience

Carolyn is a Senior Service Specialist performing a variety of organizational and administrative tasks to promote and maintain the company’s professional image. On a day-to-day basis she is profoundly adept at interpreting instructions and implementing actions in accordance with Gibson’s best practices and goals.

Professional Experience

Brittany serves as Talent Development Manager at Gibson. She is responsible for attracting, developing, and retaining top talent for the organization. Brittany is passionate about creating a positive work environment where individuals can thrive and reach their full potential. Whether facilitating workshops, conducting interviews, or coaching individuals, she is committed to helping others achieve their professional and personal goals.

Professional Experience

Chris is a Client Executive in the Property and Casualty Practice at Gibson. She specializes in identifying business, strategic, and hazard risk exposures. Chris works with clients in developing and implementing risk management strategies to grow and protect their business.

Professional Experience

Jennifer is a Senior Account Manager for the Surety Bonding team. She is responsible for the day-to-day service needs of surety contract, license, and miscellaneous bonds. Her responsibilities also include reviewing pre-award contractor job specifications and other service needs as required.

Professional Experience

Sandy is a Senior Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Sandy also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Professional Experience

Art is a principal at Gibson with responsibility for providing risk management and insurance services to business clients. He specializes in identifying, quantifying and bringing clarity around strategic, business, and hazard risk exposures. Utilizing Gibson's Sightline Process, he and his team provide counsel and advice on complex business and people issues that extend far beyond the scope of an insurance policy.

Professional Experience

Patrick is a Principal at Gibson and a Consultant in the Employee Benefits Practice. Patrick is focused on helping business leaders effectively manage their employee benefits by breaking away from the traditional insurance purchasing and moving toward value-based purchasing strategies aimed at long-term, results-based strategy versus year to year, activity-based reactions.    

Professional Experience

Chad is a Principal and Consultant in the Employee Benefits Practice. He is responsible for working with employers to provide an analysis of their existing employee benefit program and assisting with the implementation of new or redesigned programs.

Professional Experience

Dave is Chairman Emeritus at Gibson. He joined the agency in 1970 after completing four years as an officer in the U.S. Army Medical Service Corps.

Professional Experience

Nicole is a Principal, Director of Administration, and part of the executive leadership team. She is accountable for the entire employee experience, from interactions with human resources and technology to the facilities in which our employees work. Nicole previously served as the Director of Wellbeing and EB Operations at Gibson. She is also a member of Gibson’s Board of Directors.

Professional Experience

Greg is Chairman Emeritus at Gibson. After teaching school for three years in South Bend, Greg joined Travelers Insurance Company in 1973, where he received extensive training as an underwriter in all phases of property and liability insurance. He was assistant manager of the commercial lines department in South Bend, and subsequently joined Gibson in 1980. He worked as President and Chief Executive Officer for many years before becoming Chairman of the Board. He is now Chairman Emeritus. Greg served on the Gibson Board of Directors until 2023.

Professional Experience

Diane is the Practice Leader in Commercial Risk Management and part of the executive leadership team at Gibson. She is responsible for oversight of the commercial operations team leaders, including monitoring performance standards, maintaining carrier relationships, and implementing strategic plans. She provides them with guidance and support for delivering the Gibson Client Experience and achieving the strategic goals of the agency and clients.

Professional Experience

Lisa is an Account Executive in the Private Client Group where she is responsible for the planning and execution of appropriate risk strategy for each of her accounts, focusing on auto, homeowners, personal umbrella liability, recreational vehicle, watercraft and collectibles coverage.  She manages long term client and carrier relationships and analyzes client risks on an ongoing basis to recommend options and execute coverage and program changes while working closely with carrier representatives, Risk Advisors, Account Managers, Financial Advisors and Personal Bankers.

Professional Experience

Diana is a Worksite Benefits Consultant in the Employee Benefits Practice. She is responsible for the employee communication and implementation of various voluntary and employer paid benefits such as medical, dental, vision, life, disability, accident, critical illness, cancer, and long-term care insurance coverages. Diana also assists individual clients in the areas of life, disability, annuity, and long-term care coverage.

Professional Experience

Heather is a Senior Marketing Analyst in the Employee Benefits Practice. Her responsibilities include preparing the request for proposals (RFP) while auditing historical and current plan information and experience. She communicates directly with carriers to ensure complete and accurate information, as well as assisting with negotiating favorable rates. Additionally, Heather prepares the benefit and cost analysis illustrations of marketing results and shares contractual differences relating to the various products and carriers.

Professional Experience

Ryan is a principal at Gibson and chief growth officer in the Employee Benefits Practice. He is responsible for the overall strategy, sales process, carrier relationships, and sales leadership of senior team leaders.

Ryan has earned the distinguished recognition as a Health Rosetta Associate Advisor. The Advisor Program comprises a network of just over 150 advisors across the United States and also provides access to techniques and resources that employers across the country are using to save 20% or more on their healthcare benefits.

Ryan's Commitment: As a Health Rosetta Benefits Associate Advisor, I commit to an industry-leading standard of transparency and fiduciary responsibility to my clients and their employees. Using data analytics and proven practices, we design health benefits plans that can reduce health care spending by 20% or more -- while achieving better health outcomes. My passion to serve my clients is amplified through this advisor program, providing me access to similarly mission-aligned advisors to  share best practices, new ideas, and proven results from across the country. 

Professional Experience

Shannon is a Senior Client Manager in the Private Client Group where she is responsible for sales and servicing of personal insurance accounts focusing on auto, homeowners, personal umbrella liability, recreational motorcraft, and collectibles. She is also responsible for other aspects of client services including work processes and staff development.

Professional Experience

As a Loss Prevention Manager/ Consultant in Risk Management Services, Gary leads the Loss Prevention Team and works with clients to help them better manage and ultimately reduce the risks associated with their business. He provides assistance with occupational health and safety issues, fleet operations, liability exposures, property conservation and risk management program development. Gary utilizes best practice assessments and conducts detailed analysis of loss sources to help our clients find opportunities for improvement.

Professional Experience 

Stacy is a Senior Client Manager responsible for working with the Client Executive to determine overall risk management program goals and developing strategies to achieve those goals. In addition, she manages the insurance renewal process. Stacy also acts as the central point of communication to coordinate service requests with team members and underwriters to communicate insurance program needs.

Professional Experience

Alison is a Senior Client Manager in the Business Group, specializing in commercial property and casualty accounts. She is responsible for designing risk management and insurance programs for small business owners.

Professional Experience

Bill is a principal at Gibson. He is an integral member of the construction team and the surety practice leader. In addition to elements of insurance and risk management, he is responsible for overseeing in-house analysis and financial statement underwriting, working with staff and clients on bid requirements and specification analysis, and meeting with clients' accountants and surety representatives. His construction-specific knowledge and expertise compliment Gibson’s strong construction team and bolsters the ability to bring value to all types and sizes of contractors.

Professional Experience

Theresa is a Senior Account Manager responsible for the day-to-day service needs of clients. She works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.

Professional Experience

Tara is an ERP Specialist at Gibson. She serves as the organization’s expert on the Vertafore suite of products and the CRM system. Tara is responsible for project management, technical support, facilitating updates and upgrades, and onboarding new hires - all to ensure systems are working effectively and teams can properly support clients.

Professional Experience

Nikki is a Client Manager for the Construction Insurance and Surety Bond team. She is responsible for working with clients to determine their overall insurance and surety program goals and developing strategies to achieve those goals. Her objective is to see clients grow their business and obtain optimal bond and insurance programs.

Nikki began her career at Gibson in 1999. Prior to joining the Surety Division in 2003, Nikki held various positions in Administration and Commercial Insurance.

Professional Experience

Sarah is a Senior Account Manager in Personal Insurance and the Private Client Group. She is responsible for the servicing of personal insurance accounts focusing on auto, homeowners, personal umbrella liability, recreational motorcraft, and collectibles. Sarah is also responsible for automating workflows, processing, and coordinating various projects to improve client service. Additionally, Sarah serves as the Account Manager Team Leader, directing and managing workflows, process improvements, and coordinating various projects to improve client service.

Professional Experience

Cheryl is a Senior Account Manager responsible for the day-to-day service needs of clients. She works to obtain information and answer questions regarding coverage and policies. Her responsibilities also include making policy changes, issuing certificates of insurance, and other service needs as required.