Liesel Mindrebo Mertes

Liesel Mindrebo Mertes

Liesel Mertes is a Workplace Empathy Consultant, host of the Handle with Care podcast, speaker, trainer, and the Founder of Handle with Care Consulting. You can find out more about her work at

Recent posts by Liesel Mindrebo Mertes

5 min read

A Little Empathy Goes A Long Way

By Liesel Mindrebo Mertes on Mar 7, 2024 6:30:00 AM


Empathy, or the lack of it, makes for unforgettable customer experiences. 

Last spring, my older son got his third concussion while scrambling for an errant, playground football. It was a long night in the ER, and we weren't discharged until nearly midnight. 
And when it rains, sometimes it pours. My all-day conference was winding down two days later when my husband texted:  "I think Moses is having appendicitis; I'm taking him to the ER." 

Topics: Leadership
5 min read

Human-Centric Skills: How To Cultivate Empathy & Connection At Work

By Liesel Mindrebo Mertes on Apr 27, 2023 6:30:00 AM

There Was No Class

I was in the middle of my first semester of an MBA program, deep in Accounting and Finance assignments, when I got troubling news about my pregnancy with Mercy Joan: something was very wrong. Luke and I would spend the next 20 weeks hoping and praying, meeting with everyone from neurosurgeons to hospice providers.

Topics: Executive