4 min read

No Apology Necessary

Feb 22, 2019 6:30:00 AM

Today we’re sharing insight from guest blogger Mike Paton, Visionary at EOS Worldwide, LLC. We hope you enjoy Paton’s wisdom and perspective.

No Apology Necessary - BlogDuring a recent Annual Planning season, one of my clients was moved to tears while reflecting on the past year. He was recounting a “personal great,” and filled with pride for his daughter while sharing a few of her significant accomplishments. He struggled to finish the story, and ultimately needed to take a short break to compose himself. Throughout this touching, heartfelt moment, he kept apologizing to his team for being so emotional.

Truth be told, I regularly witness crying, yelling, and various other forms of passion in a session room. Running an entrepreneurial company can be hard. Most of my clients spend far more hours at work than they do at home with their families. They pour themselves into their businesses as if their lives depend on its success or failure. They worry deeply about the well-being of every employee and most customers. And they often have to make tough decisions that adversely affect someone that matters to them very much.

What’s The Risk?

For many people, showing too much emotion at work is a “no-no.” They suppress joy, frustration, and anger in the hope that they’ll maintain their composure, concentrate more fully on the facts, and make better decisions (or simply avoid being embarrassed about an “outburst”). And while frequent temper tantrums and serial instability can be destructive, I’ve repeatedly seen a genuine expression of real, raw emotion lead to HUGE breakthroughs for entrepreneurial leadership teams.

So please, don’t be afraid to lead more often with your heart. When something brings you joy or sadness – at home or at work – share it with your leadership team. Celebrate success and suffer failure acutely – and together. When you are angry, let the people who can help you solve the Issue that’s causing your anger know about it – in no uncertain terms. Explain yourself in one sentence, with passion if necessary, even if it hurts. As long as you attack the Issue (and not the person), a great team working together can solve even the most frustrating Issue.

And if every once in a while you cry, or raise your voice, or even get up and stomp around a bit, I’m guessing your fellow leaders will remember that you’re a human being. Like the team whose leader was moved to tears, they’ll appreciate it – and they may even join in!


This content was written and shared by Mike Paton. It was previously posted on EOSWorldwide.com on July 26, 2018.

Mike Paton HeadshotMike Paton has been learning from entrepreneurs for most of his life. Today he works hard to give back - as an award-winning speaker, best-selling author, Certified EOS Implementer, and as the Visionary for EOS Worldwide.

Paton discovered the Entrepreneurial Operating System® (EOS) a dozen years ago while trying to take a $7 million company to the next level. Feeling stuck and more than a little frustrated, his search for answers led him to Gino Wickman and EOS. Having helped run four entrepreneurial companies, Paton instantly recognized the power of this simple, holistic “way of operating” a small business. He quickly became a passionate advocate, joined the Professional EOS Implementer Community, and dedicated himself to helping other entrepreneurs get what they want from their businesses.

Since then, Paton has conducted more than 1,200 full-day sessions with the leadership teams of more than 110 companies and helped thousands more entrepreneurs by sharing EOS in dynamic talks and workshops the world over. During that journey, Paton wrote Get A Grip: An Entrepreneurial Fable with Gino Wickman and then succeeded Gino in the role of Visionary for EOS Worldwide. In that role, he leads a close-knit community of more than 250 Professional EOS Implementers around the globe - each passionate about helping entrepreneurs run better businesses and live better lives.

Paton lives in Minneapolis with his wife Kate. Together they have five boys.

Connect with Paton via LinkedIn, Twitter, YouTube, and the Achieve Traction website.

Topics: Executive

Written by Gibson

Gibson is a team of risk management and employee benefits professionals with a passion for helping leaders look beyond what others see and get to the proactive side of insurance. As an employee-owned company, Gibson is driven by close relationships with their clients, employees, and the communities they serve. The first Gibson office opened in 1933 in Northern Indiana, and as the company’s reach grew, so did their team. Today, Gibson serves clients across the country from offices in Arizona, Illinois, Indiana, Michigan, and Utah.