---
title: Own The Experience
description: We can’t control much in life, but we can control how we show up each and every day. And we can strive to make every interaction a great experience for others.
image: https://www.thegibsonedge.com/hubfs/Own%20The%20Experience%20-%20Cropped.jpg
---

[**](https://www.thegibsonedge.com/blog/own-the-experience#tmpmodule_1568675152246189)

- [Client Login](https://www.thegibsonedge.com/gibson-client-login)
- [Contact Us](https://www.thegibsonedge.com/contact)

****

[![Gibson Logo](https://www.thegibsonedge.com/hs-fs/hubfs/Gibson%20UNISON%20Co_Horiz_Logo_Gold_White-1.png?width=2518&height=1088&name=Gibson%20UNISON%20Co_Horiz_Logo_Gold_White-1.png)

![Gibson Logo](https://www.thegibsonedge.com/hs-fs/hubfs/Gibson%20UNISON%20Co_Horiz_Logo_Gold_White-1.png?width=2518&height=1088&name=Gibson%20UNISON%20Co_Horiz_Logo_Gold_White-1.png) 

](https://www.thegibsonedge.com/)

[**](https://www.thegibsonedge.com/blog/own-the-experience#tmpmodule_1568675152246189)

- [Services](https://www.thegibsonedge.com/services)
    - [Employee Benefits](https://www.thegibsonedge.com/services/employee-benefits)
    - [Business Insurance](https://www.thegibsonedge.com/services/business-insurance)
    - [Private Client Group](https://www.thegibsonedge.com/services/private-client-group)
- [Industries](https://www.thegibsonedge.com/industries)
- [Insights & News](https://www.thegibsonedge.com/blog)
    - [Insights & News](https://www.thegibsonedge.com/blog)
    - [Webinars](https://www.thegibsonedge.com/webinars)
    - [Podcast](https://podcast.thegibsonedge.com)
- [About Us](https://www.thegibsonedge.com/about-us)
    - [Become a Partner](https://www.thegibsonedge.com/become-a-partner)
    - [Leadership](https://www.thegibsonedge.com/leadership)
    - [Community Impact](https://www.thegibsonedge.com/impact)
    - [Sightline](https://www.thegibsonedge.com/sightline)
    - [About URA](https://www.thegibsonedge.com/ura)
    - [Offices](https://www.thegibsonedge.com/offices)
- [Careers](https://www.thegibsonedge.com/careers)

**

###### 2 min read

# [Own The Experience](https://www.thegibsonedge.com/blog/own-the-experience)

 May 6, 2022 6:30:00 AM

***![Own The Experience - Cropped](https://www.thegibsonedge.com/hs-fs/hubfs/Own%20The%20Experience%20-%20Cropped.jpg?width=5304&name=Own%20The%20Experience%20-%20Cropped.jpg)***

***Ex-pe-ri-ence.  
****noun****  
****an event or occurrence that leaves an impression on someone*

***What kind of experience are you creating for those around you? ***

How often do we think about this question? It’s so easy to fall into the daily routine of work - every morning we come in, turn on our computers, and start checking tasks off of our to-do lists.

But how often do we step back and think about the experience we’re creating along the way?

One of our Core Values is “Create a Great Experience.” What I love about this value is that it’s an action. It’s something we *do*, something we have control over. And it starts with an awareness that in every single interaction, we’re creating some sort of experience for others.

The challenge is that a “great experience” will mean different things to different people. For some, it may mean a quick response or a direct answer. For others, it maybe a friendly conversation or a listening ear. There is no one-size-fits-all approach.

For me, creating a great experience means looking for ways to add value and help others. It’s anticipating questions and being solutions focused. It’s setting aside my ego, seeking the greater good, and doing what needs to be done. It’s challenging the status quo, asking questions, and raising issues. It’s doing things that drive impact, rather than just checking a box. It’s being open and kind and trustworthy.

So how, then, do we make sure each and every interaction is a great one?

- Identify your starting point. Seek to understand the person, the situation, and the circumstances.
- Identify the outcome. Identify where we want to go and what we want the result to be.
- Bring your best energy into the room. Once we know where we are and where we are going, we show up, add value, and make things happen.

We can’t control much in life, but we can control how we show up each and every day. And we can strive to make every interaction a great experience for others.

So again…

***What kind of experience are YOU creating?***

###### Topics: [Executive](https://www.thegibsonedge.com/blog/topic/executive)

![Brittany Graman](https://via.placeholder.com/100x100.jpg/e0e7ee)

#### Written by [Brittany Graman](https://www.thegibsonedge.com/blog/author/brittany-graman)

Brittany serves as a Learning & Organizational Development Specialist at Gibson. She is responsible for driving education initiatives and strengthening Gibson’s commitment to excellence and innovation through learning. Brittany collaborates across all functions of the organization to identify and analyze training gaps, develop effective training programs, and implement solutions for long-term learning. She also supports Gibson’s Managers and Team Leaders in optimizing individual development plans for all employees and creating a great onboarding experience for new hires. [Read Brittany's Full Bio](https://www.gibsonins.com/professional-directory/brittany-kirk/)

[**](https://www.facebook.com/gibsoninsurance) [**](https://www.linkedin.com/in/brittanylkirk/) [**](https://twitter.com/BrittanyGraman)

###### [** Previous Post](https://www.thegibsonedge.com/blog/the-edge-podcast-connecting-with-employees-building-culture)

[![](https://cdn2.hubspot.net/hubfs/507386/CLEAN-images/gfx/feat-img-temp.jpg)](https://www.thegibsonedge.com/blog/the-edge-podcast-connecting-with-employees-building-culture)

###### [The Edge Podcast: Connecting With Employees & Building Culture](https://www.thegibsonedge.com/blog/the-edge-podcast-connecting-with-employees-building-culture)

###### [Next Post **](https://www.thegibsonedge.com/blog/the-edge-podcast-innovations-in-healthcare-recruiting-strong-leaders)

[![](https://cdn2.hubspot.net/hubfs/507386/CLEAN-images/gfx/feat-img-temp.jpg)](https://www.thegibsonedge.com/blog/the-edge-podcast-innovations-in-healthcare-recruiting-strong-leaders)

###### [The Edge Podcast: Innovations In Healthcare & Recruiting Strong Leaders](https://www.thegibsonedge.com/blog/the-edge-podcast-innovations-in-healthcare-recruiting-strong-leaders)

### Featured

### Posts by Tag

- [Executive (587)](https://www.thegibsonedge.com/blog/topic/executive)
- [Risk Management (320)](https://www.thegibsonedge.com/blog/topic/risk-management)
- [Personal Insurance & Risk Management (158)](https://www.thegibsonedge.com/blog/topic/personal-insurance-risk-management)
- [Employee Benefits (154)](https://www.thegibsonedge.com/blog/topic/employee-benefits)
- [Commercial Insurance (127)](https://www.thegibsonedge.com/blog/topic/commercial-insurance)
- [Health Risk Management (111)](https://www.thegibsonedge.com/blog/topic/health-risk-management)
- [Construction (66)](https://www.thegibsonedge.com/blog/topic/construction)
- [Workers' Compensation (51)](https://www.thegibsonedge.com/blog/topic/workers-compensation)
- [Health Care Reform (48)](https://www.thegibsonedge.com/blog/topic/health-care-reform)
- [Unison Risk Advisors (45)](https://www.thegibsonedge.com/blog/topic/unison-risk-advisors)
- [Commercial Risk Management (39)](https://www.thegibsonedge.com/blog/topic/commercial-risk-management)
- [Claims (32)](https://www.thegibsonedge.com/blog/topic/claims)
- [Schools (28)](https://www.thegibsonedge.com/blog/topic/schools)
- [#DisasterReady (25)](https://www.thegibsonedge.com/blog/topic/disasterready)
- [ESOP (24)](https://www.thegibsonedge.com/blog/topic/esop)
- [Health & Human Services (23)](https://www.thegibsonedge.com/blog/topic/health-human-services)
- [Social Media (18)](https://www.thegibsonedge.com/blog/topic/social-media)
- [Personal Insurance (15)](https://www.thegibsonedge.com/blog/topic/personal-insurance)
- [HHS (14)](https://www.thegibsonedge.com/blog/topic/hhs)
- [Risk Management Services (12)](https://www.thegibsonedge.com/blog/topic/risk-management-services)
- [Select Business Solutions (12)](https://www.thegibsonedge.com/blog/topic/select-business-solutions)
- [Uncategorized (12)](https://www.thegibsonedge.com/blog/topic/uncategorized)
- [Wellbeing (11)](https://www.thegibsonedge.com/blog/topic/wellbeing)
- [WhatsTheRisk (11)](https://www.thegibsonedge.com/blog/topic/whatstherisk)
- [Leadership (10)](https://www.thegibsonedge.com/blog/topic/leadership)
- [Senior Care (10)](https://www.thegibsonedge.com/blog/topic/senior-care)
- [Contract Review (8)](https://www.thegibsonedge.com/blog/topic/contract-review)
- [Private Client Group (8)](https://www.thegibsonedge.com/blog/topic/private-client-group)
- [Senior Living (7)](https://www.thegibsonedge.com/blog/topic/senior-living)
- [manufacturing (6)](https://www.thegibsonedge.com/blog/topic/manufacturing)
- [Cyber (5)](https://www.thegibsonedge.com/blog/topic/cyber)
- [Education & Public Entities (5)](https://www.thegibsonedge.com/blog/topic/education-public-entities)
- [Employee Benefits Practice (5)](https://www.thegibsonedge.com/blog/topic/employee-benefits-practice)
- [M&A (5)](https://www.thegibsonedge.com/blog/topic/ma)
- [Accounting Support (4)](https://www.thegibsonedge.com/blog/topic/accounting-support)
- [Payroll (4)](https://www.thegibsonedge.com/blog/topic/payroll)
- [Construction & Surety (2)](https://www.thegibsonedge.com/blog/topic/construction-surety)
- [Finance (2)](https://www.thegibsonedge.com/blog/topic/finance)
- [HR Platform (2)](https://www.thegibsonedge.com/blog/topic/hr-platform)
- [Holiday (2)](https://www.thegibsonedge.com/blog/topic/holiday)
- [PR (2)](https://www.thegibsonedge.com/blog/topic/pr)
- [Small Employee Benefits Group (2)](https://www.thegibsonedge.com/blog/topic/small-employee-benefits-group)
- [Administration (1)](https://www.thegibsonedge.com/blog/topic/administration)
- [Community (1)](https://www.thegibsonedge.com/blog/topic/community)
- [Get to know us (M&A) (1)](https://www.thegibsonedge.com/blog/topic/get-to-know-us-ma)
- [HR Solutions (1)](https://www.thegibsonedge.com/blog/topic/hr-solutions)
- [Leadership Team (1)](https://www.thegibsonedge.com/blog/topic/leadership-team)
- [Life Insurance (1)](https://www.thegibsonedge.com/blog/topic/life-insurance)
- [SME (1)](https://www.thegibsonedge.com/blog/topic/sme)
- [Technology (1)](https://www.thegibsonedge.com/blog/topic/technology)
- [hidden (1)](https://www.thegibsonedge.com/blog/topic/hidden)

[See all](https://www.thegibsonedge.com/blog/own-the-experience#)

### Sign up for updates

[![Gibson A Unison Risk Advisors Company Logo](https://www.thegibsonedge.com/hs-fs/hubfs/Gibson%20UNISON%20Co_Horiz_Logo_Gold_White.png?width=188&height=81&name=Gibson%20UNISON%20Co_Horiz_Logo_Gold_White.png)](https://www.thegibsonedge.com)

 

- [ARIZONA](https://www.thegibsonedge.com/contact#fort-wayne)
- [ILLINOIS](https://www.thegibsonedge.com/contact#chicago)
- [INDIANA](https://www.thegibsonedge.com/contact#fort-wayne)
- [MICHIGAN](https://www.thegibsonedge.com/contact#kalamazoo)
- [NEW MEXICO](https://www.thegibsonedge.com/offices#new-mexico)
- [UTAH](https://www.thegibsonedge.com/contact#salt-lake-city)

- [Privacy Policy](https://www.thegibsonedge.com/privacy-policy)
- [Limit the Use of My Sensitive Personal Information](https://www.thegibsonedge.com/limit-the-use-of-my-sensitive-personal-information)
- [Legal Notices](https://www.thegibsonedge.com/legal-notices)
- [Standard Service Terms](https://www.thegibsonedge.com/standard-service-terms)
- [Do Not Sell or Share My Personal Information](https://www.thegibsonedge.com/do-not-sell-or-share-my-personal-information)

Copyright © 2026 Gibson Insurance Agency, Inc.

[**](https://www.facebook.com/gibsoninsurance)[**](https://www.linkedin.com/companies/68297)

**

![](https://ws.zoominfo.com/pixel/61ae53c3513e3b001ae3f064)