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Shauna Kastle on leading with empathy and accountability

Sep 24, 2026, 6:30:01 AM

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Alex Rodriguez sits down with Shauna Kastle, President & CEO of Goodwill Industries of New Mexico, to discuss her 20-year journey from marketing director to CEO. Shauna shares lessons on people-centered leadership, psychological safety, delegation, balancing empathy with accountability, and building high-performing teams rooted in trust. She also highlights Goodwill's mission beyond retail, including innovative workforce programs that are creating life-changing opportunities across New Mexico.

Check out this episode of The Edge Podcast:

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Topics: Executive
Gibson

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Gibson is a team of risk management and employee benefits professionals with a passion for helping leaders look beyond what others see and get to the proactive side of insurance. Gibson is driven by close relationships with clients, employees, and the communities they serve. The first Gibson office opened in 1933 in northern Indiana, and as the company’s reach grew, so did their team. Today, Gibson serves clients across the country from offices in Arizona, Illinois, Indiana, Michigan, New Mexico, and Utah.

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