“When it comes right down to it, the only point of differentiation left today is the customer experience itself,” wrote Bill Carmody in a 2016 Inc. magazine article. Are you able to define your client experience? It’s the product of the interaction between you and your clients over the duration of the relationship.

Today we’re sharing insight from guest blogger Kristen Strom, Executive Director for the Boys & Girls Clubs of St. Joseph County. We hope you enjoy Kristen’s wisdom and perspective!

With the Boys & Girls Club recently moving through a period of transition, I’ve taken some time to reflect a bit on my leadership journey. In the short time I’ve been in the Executive Director role, my leadership acumen has been tested more times than I can count. However, each challenge or hurdle has come with a significant opportunity to learn and grow.

One of the leadership areas where I have seen personal growth is with the decision-making process.

Today we’re sharing insight from guest blogger Joe Calloway, author of “Keep It Simple,” “Magnetic,” and several other game-changing business books. We hope you enjoy Joe’s wisdom and perspective.

Today we’re sharing insight from guest blogger Karen Moscato. We hope you enjoy Karen’s wisdom and perspective.

“Who are you?” said the Caterpillar. Alice replied, rather shyly, “I - I hardly know, sir, just at present - at least I know who I was when I got up this morning, but I think I must have changed several times since then.” --- Lewis Carroll Alice’s Adventures through the Looking Glass

Would you answer as Alice did?

In this world of constant change, we know who we are when we get up in the morning, but by evening we might have gone through several changes. Be it a loss of relationships, changes in home life, personal changes, work and financial changes, or many other issues. Thanks to technology, sometimes we receive multiple changes during the course of a day.

As you reflect on the year that was and the year ahead, how big of a role is luck playing in your life? We all know people who seem luckier than others. Maybe that describes you? Or maybe you’re on the other end, with a feeling that you’re always coming up a bit short.

Another year of blogging in the books! Thank you to all of the guest bloggers who shared their wisdom and perspective with us in 2016 - as you'll see from this list, our readers greatly enjoyed your blogs!

Here are the most popular #WhatsTheRisk blogs of 2016:

Today we’re sharing insight from guest blogger Juliann Jankowski, Executive Director of Leadership South Bend/Mishawaka and Incoming Board President for National Association of Leadership Programs. We hope you enjoy Juliann’s wisdom and perspective!

As leaders, whether it be of a business, a community organization, or a family, it is imperative we realize the importance of truly putting the needs of others first. How can I help my employees do their jobs to the best of their ability? Am I listening to their needs and concerns? Am I adequately praising as well as providing coaching and feedback? Am I encouraging and supporting others to reach their full potential? Am I giving them opportunities to grow and develop? Am I making the difficult decisions I need to make for the good of the individual and of the organization?

Today we’re sharing insight from guest blogger Adam Kronk, Head of School for La Lumiere School. We hope you enjoy Adam’s wisdom and perspective.

I might have stumbled across something pretty profound. Just maybe, it could be the key to unlocking the potential in our teams, a critical component to happiness in our homes, and a promising way to mend our fractured society, one relationship at a time.

It’s a question, actually. And it’s simple: “What are you going through?” The process starts by asking someone—anyone, pretty much—this question. (Or using the true investigation of this question as the point of your conversation.)

Today we’re sharing insight from guest blogger Mike Cahill, President & CEO of Physicians Health Plan of Northern Indiana. We hope you enjoy Mike’s wisdom and perspective.

Many years ago, as a young man, I learned an important lesson. At the time I did not appreciate it as much as I do today. I started at a fast-growing company at the age of 25 and moved up rapidly. As I moved up, many of my former colleagues who I socialized with and were my work peers became my direct reports. I was proud that ‘I did not change’ as my position changed. We were able to work with each other, talk openly with each other, and still keep our social lives unchanged…or so I thought.

Today we’re sharing insight from guest blogger Ron Kitchens, Chief Executive Officer of the Southwest Michigan First Group of Companies. We hope you enjoy Ron’s wisdom and perspective.