Throwback Thursday: How do you move away from "The Doctor Is In" approach to a healthier and more productive workplace? The difference lies in a simple question. Give this throwback blog from 2018 a read for a great reminder and change in perspective.
Like the Peanuts cartoon depicts, organizations often have someone operating a complaint department. Most visitors are well-intentioned in their session with the company “therapist.” They’re seeking coaching or advice on a challenging issue and plan to act upon it. Unfortunately, what they often get back is the equivalent of Lucy’s “Eat a jelly-bread sandwich” guidance to Charlie Brown.
Alternatively, they may just be looking to release some pent-up frustration. They’re looking for “a sympathetic ear, and the promise of keeping things ‘between us.’ In many organizations, these therapists seem to serve a valuable purpose – or at least do no real harm,” writes author, speaker, and business leader Mike Paton.
But is that really the case? Does this habit of “complaint departments” really cause no harm?