“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

When asked to write this blog, I wondered what value I could add to the blogging world... “A blog on empathy in the workplace!” For me, this was a natural reaction, because it’s a natural feeling. It is not natural for everyone, and that’s okay. The world is a melting pot, as it should be, and that is what makes the world work. Maybe you are confused on what empathy really is? Maybe you’ve been misinformed that there is no room for empathy in the workplace – when in fact, we need to make a little more room.

Empathy is fellow feeling. It is a tool to connect to someone on an interpersonal level; it can offer hope and healing on a deeper level. Being able to get to this place allows you to suspend judgment, feelings, opinions, anger, and resentment. It is the ability to temporarily suspend your own opinions, to truly walk a mile in someone’s shoes.

1. How They Gather And Share Information

When faced with a new work project, there is a certain type of employee who will instinctively need to know anything and everything about the project. This team member will have questions…and lots of them. When you use this team member’s strengths efficiently, they will find facts like it’s their superpower.

Of course, if every employee acted this way all the time, you’d never get anything fully done, because there will always be more questions to ask, facts to find. So, it’s important to know which employees will naturally wade through all that information, get the “gist” (a few bullet points, maybe), then move on.

For as long as I can remember, I’ve always enjoyed team victories more than individual accomplishments. What’s the point of doing “it” if you can’t share the experience with others?

As much as I enjoy blogging, hosting The Edge Podcast and getting the opportunity to talk with leaders about their journeys has been a great experience! Teams, hard work, collaboration, sacrifice, family - we have hit on so many topics and I know I've learned a lot from these episodes - I hope you have, too! 

Let's celebrate our most popular podcast episodes of 2022:

It has been nearly 10 years since my first leadership blog. In the past decade, I've written over 150 posts and we've collaborated with hundreds of guest bloggers to bring you a diverse collection of leadership insights. As each year comes to a close, I enjoy reflecting on the lessons, experiences, and stories shared.

Let's take a look at our most popular blogs of 2022:

Last night took a L, but tonight I bounce back. Wake up every morning, by the night, I count stacks. ~ Big Sean, “Bounce Back”

After graduating from a renowned Swiss university, the great Albert Einstein could only secure a job that was well below his abilities in a patent office. During this time he also had a child out of wedlock with a girlfriend his family seriously did not like. It's been said his father died believing Albert was a complete failure. 

Yet the patent job exposed him to all kinds of ideas and helped develop in him a healthy skepticism to challenge conventional thinking. Additionally, the limited burdens of the role left him with ample time to experiment and explore his interests.

What if young Einstein’s path had been different? Would he have become the genius who transformed what the world thinks about physics?

Flashback Friday: My team often hears me bring up the Stockdale Paradox. Ever since I read about Admiral Stockdale in Jim Collin's book, the lesson of pragmatic optimism has stuck with me. 

It was from Jim Collins’ masterpiece Good To Great that I learned Admiral James Stockdale was something other than Ross Perot’s running mate in the 1992 presidential election. Long before he was a target of Saturday Night Live’s irreverent humor, Stockdale was the highest ranking naval officer to be held as a POW in Vietnam.

After Stockdale's A-4 Skyhawk was shot down over North Vietnam in 1965, he shared space at the “Hanoi Hilton” with, among others, John McCain. He was brutally beaten, starved, and denied medical care, never knowing if he would survive or see his family again, until his release in 1973.

Stockdale and his wife Sybil shared their story by writing alternating chapters in the book In Love and War. Collins, in preparing to meet Admiral Stockdale, read his book, describing it as bleak and depressing, even though he knew that Stockdale got out and reunited with his family. When Collins asked Stockdale what it felt like living the story and not knowing how it ended, he replied:

As we celebrate the season of giving, let’s take a look back at a few podcast guests from the nonprofit sector.

These leaders and their teams are dedicated to making an impact in our communities each and every day. The lessons they share from their leadership journeys can help inspire us all, regardless of our industry or role.

Be it personally or professionally, all relationships need nurturing. Trust, communication, consistency - these are all important aspects of cultivating positive relationships.

Is it possible for every single person at your company to be a leader? The short answer is yes, of course. But, not all companies nurture this type of work environment.

When someone talks about a natural-born leader, they are generally referring to people who have an innate disposition to act. In other words, someone who “gets the job done.” But many companies overlook the fact that everyone has the capacity to lead. Being a leader doesn’t mean you’re always first, always best, always on top, or always right. It just means that you’re someone who has a propensity toward action. Leaders are people who are compelled to act.

How can you draw out a desire for action in every single person in your workforce? It’s simple: give everyone opportunities to lead. When each person is given a chance to act, to decide, to collaborate, and, ultimately, to own their positions – they will thrive, and so will your company.