Today we’re sharing insight from guest blogger, John DiJulius, Chief Revolution Officer & President of The DiJulius Group. We hope you enjoy John’s wisdom and perspective.

I recently was in Las Vegas to speak to a homebuilders association. The night before at the reception, my host was introducing me to their members as the keynote speaker for the next day. One of the members asked me what my topic was. When I told her it was Customer Service, she responded with, “I need to hear it, because my customers make me crazy.” She went on to give me an example, “One woman was building a 1.5-million-dollar house and you wouldn’t believe how she was losing her mind over the caulk. It is caulk!”

I found this story funny. It is the same story in every industry. Employees are not trained correctly to see things from the customer’s viewpoint. What they are struggling with, their fears and concerns. It is never about the caulk or the shipment being late. Those are just the tipping points to why someone may become irrational.

National Poison Prevention Week is always the third week of March. It’s an opportunity to emphasize the dangers of poisoning for people of all ages and highlight prevention strategies.

Today we’re sharing insight from guest blogger, Erik Johnson, Principal at J2 Marketing. We hope you enjoy Erik’s wisdom and perspective.

Businesses start making brand decisions before they gain a single customer. When you plan the interior vibe of your restaurant, you’re making brand decisions. When you choose a logo, you’re making a brand decision. Even the typefaces you use are part of your brand.

There are two pitfalls we’ve seen a lot of businesses run into before they come to us.

1. New businesses often make brand decisions without finalizing their brand.
2. Businesses that have been around a while don’t have established brand standards and overtime, get off track.

In both cases, business owners, brand implementers (like employees, printers, or designers), and potential customers get confused.

A recent article by forbes.com claims that “Consistent brand presentation across all platforms increases revenue by up to 23 percent.”

Today we’re sharing insight from guest blogger, Steve Gawronski, Founding Partner at Lachesis LLC. We hope you enjoy Steve’s wisdom and perspective.

Earlier this year, the founder of Southwest Airlines, Herb Kelleher, passed away. Mr. Kelleher openly dismissed business strategy, often uttering his famous, sarcastic quote when questioned about Southwest’s strategy: “We have a strategic plan. It is called doing things.” Reading of his passing made me think of some recent conversations I have had with our clients about strategy, operations, and data analytics.

There seems to be an undercurrent of thinking that strategy is one thing and operational excellence is another. Our clients are very much focused on operations, as they should be. They see great merit in getting things done and driving initiatives towards completion. And this is all good and necessary and admirable. But in fact, strategy and operations are so closely interwoven that, in a well-run company, one does not exist without the other. There is no better example of this than Mr. Kelleher’s own Southwest Airlines.

Daylight Saving Time (DST) was created with the intention of giving people more time to either work or enjoy the sunlight during the summer months. So, every year, on the second Sunday in March, our clocks “spring forward” an hour. One hour might not seem like a big deal, but for many, the transition can be hard on our bodies and psyche.  

“The sergeant is the Army.” ~ Dwight D. Eisenhower

As Tom Peters recounts in The Excellence Dividend, his early years in the Navy taught him how important “first-line chiefs” are to an organization. For Peters, “chiefs” is Navy-speak for Chief Petty Officers, the naval equivalent of sergeant in the Army.

“First-line chiefs are key #1 to organizational effectiveness and we invariably (way) underplay their collective importance,” writes Peters. “Not getting this is a strategic mistake of the first order.”

Frontline bosses are the main embodiment of corporate culture. They are the champions for excellence and enablers of sustained employee development.

This blog was written by Lynn Bemenderfer, M.D., FACOG.

“Thank you, I have more time with my wife and kids and I am forever grateful…”

CPR saves lives! CPR – or Cardiopulmonary Resuscitation – is an emergency lifesaving procedure performed when the heart stops beating. Within seconds of cardiac arrest, a person becomes unresponsive and no longer has a pulse. Circulation in the body stops. Death occurs within minutes if the victim does not receive treatment. Immediate CPR greatly increases one’s chance for survival, but an unfortunate fact is that the percentage of people who have CPR training is low.

Today we’re sharing insight from guest blogger Mike Paton, Visionary at EOS Worldwide, LLC. We hope you enjoy Paton’s wisdom and perspective.

During a recent Annual Planning season, one of my clients was moved to tears while reflecting on the past year. He was recounting a “personal great,” and filled with pride for his daughter while sharing a few of her significant accomplishments. He struggled to finish the story, and ultimately needed to take a short break to compose himself. Throughout this touching, heartfelt moment, he kept apologizing to his team for being so emotional.

Truth be told, I regularly witness crying, yelling, and various other forms of passion in a session room. Running an entrepreneurial company can be hard. Most of my clients spend far more hours at work than they do at home with their families. They pour themselves into their businesses as if their lives depend on its success or failure. They worry deeply about the well-being of every employee and most customers. And they often have to make tough decisions that adversely affect someone that matters to them very much.

According to the Greek philosopher Heraclitus, “The only thing that is constant is change.” This certainly rings true for the year ahead in the world of employee benefits and human capital management. While not an exhaustive summary of the changes to come, the following touches on some of the key trends and area of focus for employee benefits in the near future.

Everyone has probably heard the acronym K.I.S.S. (Keep It Super Simple) made famous by the U.S. Navy in the 1960's. It was used to gently remind people to work towards simplicity in design and process rather than falling into the trap of over complication. Even though this acronym has permeated into several facets of life and business, it is a skill set that many forget and few are able to master.