This blog was written by Lynn Bemenderfer, M.D., FACOG.

“Thank you, I have more time with my wife and kids and I am forever grateful…”

CPR saves lives! CPR – or Cardiopulmonary Resuscitation – is an emergency lifesaving procedure performed when the heart stops beating. Within seconds of cardiac arrest, a person becomes unresponsive and no longer has a pulse. Circulation in the body stops. Death occurs within minutes if the victim does not receive treatment. Immediate CPR greatly increases one’s chance for survival, but an unfortunate fact is that the percentage of people who have CPR training is low.

Today we’re sharing insight from guest blogger Mike Paton, Visionary at EOS Worldwide, LLC. We hope you enjoy Paton’s wisdom and perspective.

During a recent Annual Planning season, one of my clients was moved to tears while reflecting on the past year. He was recounting a “personal great,” and filled with pride for his daughter while sharing a few of her significant accomplishments. He struggled to finish the story, and ultimately needed to take a short break to compose himself. Throughout this touching, heartfelt moment, he kept apologizing to his team for being so emotional.

Truth be told, I regularly witness crying, yelling, and various other forms of passion in a session room. Running an entrepreneurial company can be hard. Most of my clients spend far more hours at work than they do at home with their families. They pour themselves into their businesses as if their lives depend on its success or failure. They worry deeply about the well-being of every employee and most customers. And they often have to make tough decisions that adversely affect someone that matters to them very much.

Everyone has probably heard the acronym K.I.S.S. (Keep It Super Simple) made famous by the U.S. Navy in the 1960's. It was used to gently remind people to work towards simplicity in design and process rather than falling into the trap of over complication. Even though this acronym has permeated into several facets of life and business, it is a skill set that many forget and few are able to master.

Today we’re sharing insight from guest blogger, Gravitas Impact Premium Coaches. We hope you enjoy their wisdom and perspective.

Have you ever heard of the “Impossible Task”?

It’s a term you likely won’t find in any peer-reviewed journal, but you may be familiar with it. It actually grew out of a viral Twitter thread from back in August and is used to describe a symptom of depression where seemingly simple tasks — such as folding that pile of laundry, paying a bill, or even responding to an important email — suddenly become impossible to complete for no reason at all. You have all the tools. You know what needs to be done. You may even be fully aware of the simplicity of it, but you just. Can’t. Do it.

How often do businesses find themselves with a similar problem when it comes to execution? You have your strategy, your team, and your map. You know what needs to be done, but you just can’t seem to get out of the strategy phase. As it turns out, the answer is “a lot.”

Mark Wobbe, Principal at Gibson, shares his insight on what 2019 may bring for the property & casualty market. 

How did the property & casualty (P&C) market perform in 2018 and where is it headed in 2019?

Today we’re sharing insight from guest blogger, Jim Canfield, President of CEO Tools. We hope you enjoy Jim’s wisdom and perspective.

At some point, all CEOs or managers have to ask themselves, “How do we get to the next level?”

The answer could cover a daylong workshop.

Luckily, seven simple steps or business tools, based on the book CEO Tools, provide a jump-start to finding those answers. Follow these and get what you need now to move your business forward.

It’s cold outside and many of us are taking our kids in an out of their car seats. Bulky winter coats can pose a serious threat when worn under the straps by creating too much space in between a child’s body and the harness itself.

During a crash all the material of a bulky winter coat will compress making the harness straps too loose on the child. When the harness straps are not snug on the child, they don’t do their job of securing a child during a crash.

Today we’re sharing insight from guest blogger Brad Galin, Director of Human Resources for Portage Public Schools. We hope you enjoy Brad’s wisdom and perspective.

In my role as the HR Director for a public school district, I receive emails on a weekly basis with articles that detail how teachers nationwide are burning out at a higher rate than ever. The articles frequently cite the same reasons and propose solutions that often require things beyond the control of the districts.

The thing is, this trend is not just limited to teachers. A quick search for almost any profession paired with the word “burnout” in Google will yield countless articles about the historically unprecedented burnout problem in these fields. In addition to those I receive about education, common ones we see include physicians, truck drivers, and police officers.

Burnout has become less of an outlier and more of a feature in the modern American workplace.

Today we’re sharing insight from guest blogger Barbara Khozam, internationally recognized customer service speaker and trainer. We hope you enjoy Barbara’s wisdom and perspective.

A touchpoint is every single opportunity that customers and clients have of connecting with your business. And every touchpoint has the opportunity to turn great service into a BAD experience.

Real World Story: At a restaurant, touchpoints can include the hostess, cashier, waiters, busboys, and even the chef. At an insurance company, touchpoints can include the company website, call service agents, and even claims adjusters. At a hotel, touchpoints can include reservation emails, parking and garage attendants, bellboys, reception agents, and even the facilities manager.

So, do you know ALL your customer touchpoints? More importantly, do you know how well or badly each touchpoint meets your standards of delivering exceptional service?

We live in a society that is constantly evolving, changing, and growing for the better. However, it is important to take the time and effort to prepare for it.

A great analogy is that of building or adding onto a house. When thinking about building a new home, or adding onto a current home, it is exciting to dream about the perfect rooms and their accompanying lifestyle. In these moments, people tend to focus on the things that would make life easier and more enjoyable. For example, heated floors and a whirlpool tub in the bathroom, an extra fireplace in the master bedroom, or a bonus room with the 70” Smart Television for watching the game.