Today we’re sharing insight from guest blogger Scott Franko, President of Franko Design Concepts and Consulting. We hope you enjoy Scott’s wisdom and perspective.
I once called for an unscheduled staff meeting, with all hands on deck, to deal with an issue that was becoming rampant and out of control. The fault of course wasn't mine, but the blame was. My leaders were allowing the messy way we were serving customers, and those managers were my responsibility. I needed to call a timeout and bring the entire team together in order to see the problems and address them. It would be time for teaching the managers as well.