Today we’re sharing insight from guest blogger, Steve Husk, Owner of Circle Health Partners, Inc. We hope you enjoy Steve’s wisdom and perspective.

I recently relayed a story to a dear friend at Gibson about my earliest days managing a department for a large, local insurance company beginning in 1983. I shared that I had figured out how important it was to manage by walking around…little did I know that a similar term had been coined around the same time in the 1980s and recently shared in this blog. I am excited to know it’s not just me. Some very smart authors independently discovered what I did—that you must see it for yourself and poke around to get a complete picture of what is going on in your operation.

Today we’re sharing insight from guest blogger, Ken DeWitt, business coach and Certified EOS Implementer. We hope you enjoy Ken’s wisdom and perspective.

Years ago, I bought my dream car: a three-year-old 1984 BMW 528e. Suddenly, I started noticing other BMWs just like mine on the road everywhere.

Psychologists tell us that this is the Baader-Meinhof phenomenon, otherwise known as frequency illusion or recency illusion. This occurs when the thing you've just noticed, experienced, or been told about, suddenly seems to crop up constantly.

We are excited to host the 2019 What’s The Risk Summit on Wednesday, May 22 at the Century Center in South Bend. Our goal at Gibson is to provide you information on topics relevant to YOUR business.

We have identified those key topics and will bringtogether industry experts to educate and answer all of your questions. We hope to see you there! 

Today we’re sharing insight from guest blogger, Bethany Hartley, Director of Diversity & Inclusion at South Bend - Elkhart Regional Partnership. We hope you enjoy Bethany’s wisdom and perspective.

Each year, National Work Zone Awareness Week brings attention to these safety, mobility, and constructability issues. As a driver, you must use extra caution in work zones to keep yourself and others safe. 

“By experience we find out a short way by a long wandering.” ~ Roger Ascham

Author Tom Peters and his partner Bob Waterman first coined the term MBWA, or Managing By Wandering Around, in the 1980s after visiting Hewlett Packard as part of their research for In Search of Excellence. They noticed that the most successful organizations had leaders who spent a great deal of their time engaging with their teams. By being out in the field or on the factory floor they were closer to the action while building personal relationships with their people. This allowed for better and more efficient problem solving.

Nowadays with company workforces, business units, and even teams spread around the country, literally “wandering around” may not seem as practical. Yet MBWA is really a metaphor for being in touch with your employees, your partners, and your clients. “It’s the discipline of getting out of your office and getting close to where the work is really done,” says Peters.

Spring has sprung and for many that means outdoor sports are about to begin! April is National Youth Sports Safety Month and a great opportunity to bring awareness to keeping our kids safe when playing sports.

Today we’re sharing insight from guest blogger, Sue Hawkes, Certified EOS Implementer, Certified Coach, Keynote Speaker, and Best-Selling Author. We hope you enjoy Sue’s wisdom and perspective.

Imagine driving on a highway you’ve never been on before. Preferably you’re driving a convertible and the views are breathtaking. In this scenario, it’s unlikely you’ll notice the guardrails. However, the guardrails are almost invisibly keeping you on track, guiding you safely and efficiently to your desired destination. In your business, your Core Focus™️ functions the same way.

Your company is the vehicle and your Core Focus is the guardrail for your journey; keeping you moving forward, allowing you to focus on what you do best.

We often think cyber-attacks only affect large corporations like Equifax, Home Depot, Uber, and Target. While these are extensively covered in the national media, what we don’t hear about are all the school districts across the country also being hit by cyber thieves.

Today we’re sharing insight from guest blogger, John DiJulius, Chief Revolution Officer & President of The DiJulius Group. We hope you enjoy John’s wisdom and perspective.

I recently was in Las Vegas to speak to a homebuilders association. The night before at the reception, my host was introducing me to their members as the keynote speaker for the next day. One of the members asked me what my topic was. When I told her it was Customer Service, she responded with, “I need to hear it, because my customers make me crazy.” She went on to give me an example, “One woman was building a 1.5-million-dollar house and you wouldn’t believe how she was losing her mind over the caulk. It is caulk!”

I found this story funny. It is the same story in every industry. Employees are not trained correctly to see things from the customer’s viewpoint. What they are struggling with, their fears and concerns. It is never about the caulk or the shipment being late. Those are just the tipping points to why someone may become irrational.