Do you know “who” and “what” you are getting during a merger or acquisition and have you done your safety due diligence?  If your organization is in the process of an M&A, a question to ask yourself is: Does environment, health, and safety (EHS) and sustainability have a seat at the M&A table? If not, you’ll likely miss out on valuable insights that can help ensure a smooth process from start to finish.

“Execution will be one of the key differentiators going forward. Not just execution, but the speed at which new ideas and solutions can be deployed,” said my friend Larry Linne on a recent phone call. “It will be the thing that separates the winners from the losers.”

Larry and I were talking about the state of our industry and some friends in the business who decided to sell their firms. Larry is in a unique position to offer perspective on execution as he runs an advisory firm focused on helping insurance agencies maximize their potential. Larry and his team have expertise in operations, finance, and product development. They’re innovative and strategic, and also focused on training and implementation.

The thing Larry has noticed over the years is that when strategies fail, it’s usually due to poor execution. Many companies suffer a huge gap between great ideas and actual results.

Tom Peters, author of The Excellence Dividend, devotes the entire opening chapter to execution, calling it “the all-important last 95%.” Think about that for a minute. How many presentations have you been a part that pitched a new idea or strategy and barely touched on how it would be implemented? Guilty as charged. And yet Tom says all that ideation is only the first 5%! Leaders must prioritize the “how” of execution going forward.

Mark Wobbe, Principal at Gibson, shares his insight on what 2019 may bring for the property & casualty market. 

How did the property & casualty (P&C) market perform in 2018 and where is it headed in 2019?

Today we’re sharing insight from guest blogger, Jim Canfield, President of CEO Tools. We hope you enjoy Jim’s wisdom and perspective.

At some point, all CEOs or managers have to ask themselves, “How do we get to the next level?”

The answer could cover a daylong workshop.

Luckily, seven simple steps or business tools, based on the book CEO Tools, provide a jump-start to finding those answers. Follow these and get what you need now to move your business forward.

It’s cold outside and many of us are taking our kids in an out of their car seats. Bulky winter coats can pose a serious threat when worn under the straps by creating too much space in between a child’s body and the harness itself.

During a crash all the material of a bulky winter coat will compress making the harness straps too loose on the child. When the harness straps are not snug on the child, they don’t do their job of securing a child during a crash.

Today we’re sharing insight from guest blogger Brad Galin, Director of Human Resources for Portage Public Schools. We hope you enjoy Brad’s wisdom and perspective.

In my role as the HR Director for a public school district, I receive emails on a weekly basis with articles that detail how teachers nationwide are burning out at a higher rate than ever. The articles frequently cite the same reasons and propose solutions that often require things beyond the control of the districts.

The thing is, this trend is not just limited to teachers. A quick search for almost any profession paired with the word “burnout” in Google will yield countless articles about the historically unprecedented burnout problem in these fields. In addition to those I receive about education, common ones we see include physicians, truck drivers, and police officers.

Burnout has become less of an outlier and more of a feature in the modern American workplace.

Today we’re sharing insight from guest blogger Barbara Khozam, internationally recognized customer service speaker and trainer. We hope you enjoy Barbara’s wisdom and perspective.

A touchpoint is every single opportunity that customers and clients have of connecting with your business. And every touchpoint has the opportunity to turn great service into a BAD experience.

Real World Story: At a restaurant, touchpoints can include the hostess, cashier, waiters, busboys, and even the chef. At an insurance company, touchpoints can include the company website, call service agents, and even claims adjusters. At a hotel, touchpoints can include reservation emails, parking and garage attendants, bellboys, reception agents, and even the facilities manager.

So, do you know ALL your customer touchpoints? More importantly, do you know how well or badly each touchpoint meets your standards of delivering exceptional service?

We live in a society that is constantly evolving, changing, and growing for the better. However, it is important to take the time and effort to prepare for it.

A great analogy is that of building or adding onto a house. When thinking about building a new home, or adding onto a current home, it is exciting to dream about the perfect rooms and their accompanying lifestyle. In these moments, people tend to focus on the things that would make life easier and more enjoyable. For example, heated floors and a whirlpool tub in the bathroom, an extra fireplace in the master bedroom, or a bonus room with the 70” Smart Television for watching the game.

It’s said that most adults will spend one third of their life at work. That’s roughly 90,000 hours! Putting it in these terms provides a different context in which to view the employer-employee relationship.

Author Tom Peters says leaders need to accept responsibility for the role they play in employees’ lives. “Every leader has a moral obligation [today] to develop people so that when they leave, they are better prepared for tomorrow than when they arrived,” writes Peters.

That’s heavy. I care about our people a lot. I think about the 150+ families relying on our leaders to make good decisions with the best interest of our team at heart. Yet “moral obligation” is an even larger burden. And you know what? He’s right. We owe that to our team.

Have you made any New Year’s resolutions? Perhaps to go to the gym? Eat healthier? Your health and wellbeing are very important, but we’d also encourage you to consider some personal risk management resolutions this year!

Here are 4 suggestions to help you improve your risk management strategy this year: