Today we’re sharing insight from Ron Kraemer, Chief Information and Digital Officer at the University of Notre Dame. We hope you enjoy Ron’s wisdom and perspective.
If you are 22 years old and entering the workforce this year, you have never known the world without the Internet and mobile technology. You could have used Facebook at 8 years old, and purchased gifts for Mother’s Day on amazon.com when you were 11 or 12. And if you are nearing retirement age, you were in your early 50’s the first time you could have watched a YouTube video or used an iPhone.
We can each place ourselves somewhere on the timeline from “digital immigrant” (people who did not grow up in the digital age) to “digital native” (people who grew up with technology all around them). The challenge we face as service providers is that every person on the digital timeline could be one of our customers and they have very different needs and expectations.